Warehouse Operative and Customer Service Support

ABN Feeds; Toome; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension matched to 10%

Flexible benefits

Development opportunities

Wellbeing benefits

Job summary

AB Agri in Toomebridge, Northern Ireland, is seeking a Warehouse Operative and Customer Service Specialist to join our team onsite. You will manage stock movements across the UK and Ireland, ensure safety and quality, and assist customers with orders and queries.

The role involves stock control, order preparation, and collaboration with the Customer Services team, with opportunities to develop skills in warehousing, logistics and customer service.

Qualifications

• Experience working within a warehouse environment.
• Forklift Truck and/or Reach Truck experience with licence or willingness to obtain.
• Computer literacy and confidence using warehouse and business systems.
• Experience of stock control, batch traceability, stock rotation and inventory management.
• Knowledge of quality control processes and reporting issues.

Responsibilities

• Receiving inbound deliveries and checking products against documentation.
• Carrying out stock control activities and ensuring accurate inventory management.
• Preparing customer orders for dispatch and labeling pallets.
• Supporting quality control by identifying damaged goods and reporting issues.
• Maintaining a safe, clean and organised warehouse environment.
• Completing daily equipment and truck checks and escalating issues.
• Providing customer service support with order processing and queries.
• Supporting administrative activities including stock allocation and supplier invoicing.

Skills

Warehouse experience

Forklift licence

Stock control

Quality control

Customer service

Health and safety

Driving licence

Job description

Warehouse Operative and Customer Service Support

The Role & Key Responsibilities

Job Title: Warehouse Operative and Customer Service Support

Location: Toomebridge, Co Antrim, Northern Ireland - This is an onsite position.

Package includes: Salary £27,000 a year, plus pension contributions matched up to 10% and access to flexible benefits that support your development, wellbeing and everyday life.

Our Trident MicroNutri team is looking for a Warehouse Operative and Customer Service Support colleague to join their growing operation in Toomebridge. In this varied role, you'll play a key part in managing stock movements across the UK and Ireland, maintaining high standards of quality and safety, and supporting customers with their orders and queries. This is a fantastic opportunity to join a collaborative team within AB Agri and develop your skills across warehousing, logistics and customer service.

What You'll Be Doing

• Receiving inbound deliveries, checking products against delivery documentation, recording batch information and storing stock in designated warehouse locations.
• Carrying out stock control activities, ensuring accurate stock rotation, traceability and inventory management across warehouse operations.
• Preparing customer orders for dispatch, labelling pallets, maintaining batch records and ensuring products are delivered to the correct destination.
• Supporting quality control processes by identifying, reporting and documenting damaged goods, non-conformances and supplier issues.
• Maintaining a safe, clean and organised warehouse environment, including daily housekeeping and reporting any site or infrastructure concerns.
• Completing daily equipment and truck checks, maintaining records and escalating any issues as required.
• Providing customer service support by assisting with order processing, resolving customer queries and working closely with the Customer Services team.
• Supporting administrative activities including stock allocation, batch control, supplier invoice processing and quality reporting systems.

What You'll Bring

• Experience working within a warehouse environment.
• Forklift Truck and/or Reach Truck experience, with either a current licence or a willingness to obtain the relevant licences and training.
• Computer literacy and confidence working with warehouse and business systems.
• Experience of stock control, batch traceability, stock rotation and inventory management.
• Knowledge of quality control processes and experience handling product inspections and reporting issues.
• Excellent attention to detail and a commitment to maintaining accuracy in all aspects of work.
• Strong customer service skills with the ability to communicate professionally and resolve customer queries effectively.
• A proactive and flexible approach, with the ability to prioritise workload and support colleagues across different areas of the business.
• A commitment to health and safety standards and safe working practices.
• A valid driving licence.

Where growth meets purpose

What sets us apart is how we delight our customers - and that's because of great people like you. People with different life experiences who share common values. Together, we're shaping a world where responsible nutrition is accessible to all. With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we're collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.

We're thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025. This is a proud moment for us all. It highlights the real progress we've made to build a workplace that is inclusive, supportive, and fair for everyone. Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups. Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves

As a Disability Confident employer, we're committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits - these are just some of the ways we reward you - from day one.

About Us

We're AB Agri, part of Associated British Foods (ABF plc) and we're passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.

When you do, we'll ask you some equal opportunities questions just to ensure our recruitment process is inclusive - or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won't affect your application.