Warehouse Operations Manager

GXO Logistics, Inc.; Northolt; On-site; GBP 44,000 - 54,000; Full time

Benefits offered by this job

Pension

Life insurance

Benefits platform

33 days leave

Job summary

GXO Logistics, Inc. in Greenford, United Kingdom, is recruiting a Warehouse Operations Manager to lead a large, highly automated operation for Waitrose. You will drive operational excellence, develop teams, and partner with frontline managers to deliver outstanding performance and service.

This senior role requires flexibility across shifts and a focus on continuous improvement, KPI delivery, and stakeholder collaboration to optimise warehouse productivity and customer satisfaction.

Qualifications

• Experience in warehousing and automated environments.
• Strong understanding of KPI metrics and performance targets.
• Ability to liaise with customers, colleagues and third-party stakeholders.
• Proactive and customer-focused with a drive for continuous improvement.

Responsibilities

• Ensure KPI targets across productivity, service, cost and quality are met.
• Deputise for senior managers when required.
• Communicate strategic objectives across the operation.
• Champion employee engagement and inclusive culture.
• Lead large operational teams to achieve objectives.

Skills

KPI management

Resource planning

Stakeholder liaison

Leadership of large teams

Job description

Are you a senior warehouse professional looking for that next challenge? Do you enjoy working in a highly automated, fast-paced environment? Ready to make a change?

Here at GXO, we are currently recruiting for a Warehouse Operations Manager to join our team in Greenford, supporting our customer, Waitrose. As a Warehouse Operations Manager, you will be responsible for driving operational excellence and developing a culture of continuous improvement, while working closely with First Line Managers and operational teams to deliver an outstanding performance and exceptional service to our customer.

This is a full time, permanent position, predominately working an any 5 from 7 shift pattern of 06:00 till 14:00. With this being a senior role, we do ask for some flexibility to support other shifts when required, this is logistics after all!

Pay, benefits and more:

We’re looking to offer a salary of up to £49,152.00 per annum, and 33 days annual leave (inclusive of bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.

What you’ll do on a typical day:

• Ensure operational KPI targets are consistently achieved across productivity, service, cost and quality measures
• Deputise for the Lead Warehouse Operations Manager and Assistant General Manager when required
• Ensure strategic objectives are effectively communicated and understood throughout the operation
• Champion employee engagement and foster an inclusive, respectful workplace culture
• Lead, motivate and develop large operational teams to achieve business objectives

What you need to succeed at GXO:

• Demonstrate drive, energy and a commitment to the continuous improvement of overall contract performance
• Strong understanding of warehouse performance metrics, resource planning and KPI management
• Ability to liaise effectively with customers, colleagues and third-party stakeholders to achieve operational objectives and service excellence
• Proactive, inquisitive and passionate about challenging teams to deliver operational excellence and continuous improvement

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.