Warehouse Operations Manager

Jobtailor; Northampton; On-site; GBP 50,000 - 65,000; Full time

Job summary

Jobtailor in Northampton is seeking a senior warehouse/operations manager to lead end-to-end inbound, outbound and support functions, ensuring service, quality and cost KPIs are met. You will own shift performance, drive productivity, accuracy and safety in a high-volume, case-picking operation.

The role requires building and developing strong teams while collaborating with customers and internal stakeholders to balance efficiency with service delivery and cost controls.

Qualifications

• Senior warehouse or operations management experience.
• Strong leadership to engage and inspire large teams.
• Commercial mindset with understanding of cost drivers, budgets, and KPIs.
• Knowledge of warehouse operations, MHE environments, and compliance standards.
• Confident stakeholder management to build relationships at all levels.
• Analytical and data-driven with ability to interpret performance and drive improvement.

Responsibilities

• Lead the end-to-end operation across inbound, outbound and support functions, ensuring service, quality and cost KPIs are consistently achieved.
• Own shift performance, driving productivity, accuracy and safety across a high-volume, case-picking operation.
• Manage resources, labour planning and cost control, balancing efficiency with service delivery.
• Build and develop strong teams, creating a high-performance culture with clear expectations and accountability.
• Work closely and collaboratively with the customer and internal stakeholders, ensuring seamless communication and aligned priorities.

Skills

Senior warehouse/ops management

Leadership

Stakeholder management

Cost control & budgeting

KPI delivery

Data analytics

MHE knowledge

Communication

Job description

Responsibilities

• Lead the end‑to‑end operation across inbound, outbound and support functions, ensuring service, quality and cost KPIs are consistently achieved
• Own shift performance, driving productivity, accuracy and safety across a high‑volume, case‑picking operation
• Manage resources, labour planning and cost control, balancing efficiency with service delivery
• Build and develop strong teams, creating a high‑performance culture with clear expectations and accountability
• Work closely and collaboratively with the customer and internal stakeholders, ensuring seamless communication and aligned priorities

Requirements

• Proven experience in a senior warehouse or operations management role
• Strong leadership skills with the ability to engage, develop, and inspire large teams
• Commercial mindset with a clear understanding of cost drivers, budget control and KPI delivery
• Strong knowledge of warehouse operations, MHE environments and compliance standards
• Confident stakeholder manager who can build relationships and influence at all levels
• Analytical and data‑driven, with the ability to interpret performance and drive improvement

Core Competencies

Demonstrates strong leadership in managing high-volume warehouse operations, focusing on productivity, accuracy, and safety while achieving service and cost KPIs. Skilled in resource management, stakeholder engagement, and fostering a high-performance culture through effective team development.