Warehouse Operations Lead — UK Despatch & Logistics

Inpost Uk; Manchester; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Pension Scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Job summary

InPost UK is seeking a Warehouse Operations Manager to lead the Middleton site and drive performance across the despatch operation in a fast-growing, time-critical logistics business.

You will lead a high-performing team, ensure customer KPIs are met, maintain Health & Safety standards, optimise driver and vehicle resources, and work with Regional/Depot Managers to push continuous improvement. Some UK travel may be required.

Qualifications

• Proven expertise in driving continuous improvement and optimising operational processes.
• Knowledge of Drivers’ Hours, Tachograph, and Working Time Directive (WTD) legislation.
• Strong understanding of Health & Safety regulations and ensuring full compliance.
• Experience in budget management, KPI development, and performance measurement to achieve business objectives.
• Excellent organisational and planning abilities, with a proven capacity to meet tight deadlines.

Responsibilities

• Take full accountability for the daily management and supervision of the entire despatch operation.
• Lead, support, and develop the operational team to achieve high performance and continuous growth.
• Ensure the operation consistently exceeds customer expectations, adhering to agreed contract KPIs.
• Build and maintain strong, effective working relationships with both internal teams and external customers.
• Oversee operational compliance, with a focus on Health & Safety standards.
• Collaborate closely with the Regional Manager and Depot Manager to meet and exceed all operational performance targets.
• Conduct regular team reviews and coordinate training and development programs to enhance staff skills and productivity.
• Optimise the efficient use of driver and vehicle resources to support operational demands.
• Foster positive working relationships with customers to ensure smooth and effective operations.
• Collect, analyse, and report on operational and financial performance data to identify efficiencies and improvements relating to MPG, tachographs, fuel consumption, and damage control.
• Coordinate site housekeeping and maintenance activities to uphold Health & Safety requirements.
• Be prepared for occasional travel across the UK as required.

Skills

Continuous improvement

Leadership

Health & Safety compliance

Budget management

KPI development

Analytical skills

TMS proficiency

WMS proficiency

Tools

Transport Management Systems (TMS)

Warehouse Management Systems (WMS)

Job description

InPost UK is seeking a Warehouse Operations Manager to lead the Middleton site and drive performance across the despatch operation in a fast-growing, time-critical logistics business.

You will lead a high-performing team, ensure customer KPIs are met, maintain Health & Safety standards, optimise driver and vehicle resources, and work with Regional/Depot Managers to push continuous improvement. Some UK travel may be required.