Operations Manager

Inpost Uk; Manchester; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Pension Scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Job summary

InPost UK is seeking a Warehouse Operations Manager to lead the Middleton site and drive performance across the despatch operation in a fast-growing, time-critical logistics business.

You will lead a high-performing team, ensure customer KPIs are met, maintain Health & Safety standards, optimise driver and vehicle resources, and work with Regional/Depot Managers to push continuous improvement. Some UK travel may be required.

Qualifications

• Proven expertise in driving continuous improvement and optimising operational processes.
• Knowledge of Drivers’ Hours, Tachograph, and Working Time Directive (WTD) legislation.
• Strong understanding of Health & Safety regulations and ensuring full compliance.
• Experience in budget management, KPI development, and performance measurement to achieve business objectives.
• Excellent organisational and planning abilities, with a proven capacity to meet tight deadlines.

Responsibilities

• Take full accountability for the daily management and supervision of the entire despatch operation.
• Lead, support, and develop the operational team to achieve high performance and continuous growth.
• Ensure the operation consistently exceeds customer expectations, adhering to agreed contract KPIs.
• Build and maintain strong, effective working relationships with both internal teams and external customers.
• Oversee operational compliance, with a focus on Health & Safety standards.
• Collaborate closely with the Regional Manager and Depot Manager to meet and exceed all operational performance targets.
• Conduct regular team reviews and coordinate training and development programs to enhance staff skills and productivity.
• Optimise the efficient use of driver and vehicle resources to support operational demands.
• Foster positive working relationships with customers to ensure smooth and effective operations.
• Collect, analyse, and report on operational and financial performance data to identify efficiencies and improvements relating to MPG, tachographs, fuel consumption, and damage control.
• Coordinate site housekeeping and maintenance activities to uphold Health & Safety requirements.
• Be prepared for occasional travel across the UK as required.

Skills

Continuous improvement

Leadership

Health & Safety compliance

Budget management

KPI development

Analytical skills

TMS proficiency

WMS proficiency

Tools

Transport Management Systems (TMS)

Warehouse Management Systems (WMS)

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for an Operations Manager to join our Middleton team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

Join Our Growing Team as a Warehouse Operations Manager at Inpost!

Are you a strategic leader with a passion for optimising logistics operations? Inpost is seeking an experienced Warehouse Operations Manager to join our team in Preston. As a key player in the time-critical logistics industry, we provide innovative supply chain solutions across Retail, eCommerce, and more—and this is an exciting time for you to get involved as we continue to grow.

At Inpost, we are constantly evolving, and we need a leader who can drive performance, inspire a high-performing team, and continue to push us forward. If you're ready to make a lasting impact, we want to hear from you!

Location: InPost, Unit 69, Stakehill Industrial Estate, Touchet Hall Road, Middleton, M242SJ

Shift Pattern & Hours: Monday - Friday 07:30 - 16:00

Salary: Up to £40k (DOE)

What you’ll be doing:

• Take full accountability for the daily management and supervision of the entire despatch operation.
• Lead, support, and develop the operational team to achieve high performance and continuous growth.
• Ensure the operation consistently exceeds customer expectations, adhering to agreed contract KPIs.
• Build and maintain strong, effective working relationships with both internal teams and external customers.
• Oversee operational compliance, with a focus on Health & Safety standards.
• Collaborate closely with the Regional Manager and Depot Manager to meet and exceed all operational performance targets.
• Conduct regular team reviews and coordinate training and development programs to enhance staff skills and productivity.
• Optimise the efficient use of driver and vehicle resources to support operational demands.
• Foster positive working relationships with customers to ensure smooth and effective operations.
• Collect, analyse, and report on operational and financial performance data to identify efficiencies and improvements relating to MPG, tachographs, fuel consumption, and damage control.
• Coordinate site housekeeping and maintenance activities to uphold Health & Safety requirements.
• Be prepared for occasional travel across the UK as required.

What we need from you:

• Proven expertise in driving continuous improvement initiatives and optimising operational processes.
• Comprehensive knowledge of Drivers’ Hours, Tachograph, and Working Time Directive (WTD) legislation.
• Strong understanding of Health & Safety regulations and ensuring full compliance.
• Demonstrated leadership skills with a track record of motivating, developing, and managing high-performing teams.
• Experience in budget management, KPI development, and performance measurement to achieve business objectives.
• Excellent organisational and planning abilities, with a proven capacity to meet tight deadlines.
• Proficient in utilising computerised systems, including Transport Management Systems (TMS) and Warehouse Management Systems (WMS).
• Exceptional attention to detail coupled with strong numeracy and analytical skills.

Perks of the job!:

We love to reward our people for the great work they do:

• Build a secure future with a competitive Pension Scheme
• Peace of mind with Life Insurance
• Stay active with our Cycle2Work scheme
• Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two stages including a site visit.

Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.