Process Manager

Evri; Coventry; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

28 days leave

Career progression

Flexible benefits

Inclusive workplace

Job summary

Evri Premium in Coventry is seeking an experienced Process Manager to lead a key area of the National Hub, driving productivity, quality and service performance. You will develop and coach Supervisors and Team Leaders, setting clear standards and owning end‑to‑end processes in a fast‑paced environment.

You will manage resource planning, safety, costs and continuous improvement initiatives, using data and KPIs to identify opportunities, influence change and deliver excellent customer service

Qualifications

• Proven experience in warehouse, logistics, distribution or hub operations.
• Experience leading, motivating and developing high-performing teams.
• Strong understanding of operational performance metrics and continuous improvement.
• Excellent leadership, coaching and stakeholder management skills.
• Ability to work effectively in a fast-paced operational environment.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Confident decision-maker who can influence change and drive results.
• Passion for delivering excellence in safety, quality and customer service.

Responsibilities

• Leading the day-to-day management of a key operational area within the National Hub.
• Driving productivity, quality and service performance against operational targets.
• Managing and developing Supervisors and Team Leaders through coaching and performance support.
• Ensuring effective resource planning to meet operational demands and changing volumes.
• Promoting high standards of health & safety, quality and operational compliance.
• Using data and performance metrics to identify opportunities for improvement and drive continuous improvement initiatives.
• Managing operational costs while delivering excellent customer and client service levels.
• Creating a positive, high-performance culture where colleagues feel supported, engaged and motivated to succeed.

Skills

Warehouse operations

Team leadership

Data analysis

Stakeholder management

Problem solving

Safety focus

Decision making

Tools

Operational systems

Job description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Join the UK's Premier Parcel Delivery Company

At Evri Premium, we're committed to delivering operational excellence through our people. We're looking for an experienced Process Manager to join our National Hub operation and lead a key area of our warehouse network.

This is a fantastic opportunity for a proven operational leader to take ownership of a fast-paced area of the business, driving performance, developing high-performing teams and ensuring the safe, efficient and cost-effective delivery of our services.

Whether your focus is Inbound, Outbound, Manual Handling or International Operations, you'll play a vital role in delivering operational success while creating an engaging environment where colleagues can thrive.

What You'll Be Doing

• Leading the day-to-day management of a key operational area within the National Hub.
• Driving productivity, quality and service performance against operational targets.
• Managing and developing Supervisors and Team Leaders through coaching and performance support.
• Ensuring effective resource planning to meet operational demands and changing volumes.
• Promoting high standards of health & safety, quality and operational compliance.
• Using data and performance metrics to identify opportunities for improvement and drive continuous improvement initiatives.
• Managing operational costs while delivering excellent customer and client service levels.
• Creating a positive, high-performance culture where colleagues feel supported, engaged and motivated to succeed.

What We're Looking For

Essential Experience & Skills

• Proven experience within warehouse, logistics, distribution or hub operations.
• Experience leading, motivating and developing high-performing teams.
• Strong understanding of operational performance metrics and continuous improvement.
• Excellent leadership, coaching and stakeholder management skills.
• Ability to work effectively in a fast-paced operational environment.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Confident decision-maker who can influence change and drive results.
• Passion for delivering excellence in safety, quality and customer service.

Qualifications & Knowledge

• Strong Maths, English and IT skills.
• Experience using operational systems and performance data.
• Full UK driving licence.
• Proven ability to translate business objectives into effective operational processes.

What We Can Offer You

We're proud to offer a workplace where everyone can thrive. Here's what you can expect:

• At least 28 days' annual leave, including Bank Holidays.
• Excellent career progression opportunities.
• Access to flexible benefits including shopping vouchers, insurance and healthcare options.
• A supportive and inclusive working environment where you can develop and grow your career.

At Evri Premium, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring their authentic selves to work. We want our workforce to reflect the customers and communities we serve, creating an environment where every colleague feels valued, respected and empowered to succeed.

We’recommitted to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.