Warehouse Operations Lead — Cross-Dock & Global Freight

DSV; Grays; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Enhanced annual leave

Cycle to work scheme

Wellbeing apps (WeCare LifeWorks)

Job summary

DSV is seeking a Warehouse Manager to lead a busy cross-dock operation handling domestic and international freight, ensuring safety, efficiency, and on-time performance. You will develop high-performing teams, plan labour across day/evening/night shifts, and drive improvements in productivity, service levels, and cost control, while collaborating with Transport, Planning, Customer Service and Compliance.

This role offers a competitive salary package and opportunities to impact customer service

Qualifications

• Strong operational leadership with a passion for developing people and improving performance.
• Experience leading busy warehouse/freight/cross-dock operations.
• Proven leadership and people management skills.

Responsibilities

• Oversee overall performance, safety, compliance, and efficiency of the warehouse operation.
• Lead day, evening, and night shift activities to maintain operations.
• Ensure receipt, sorting, cross-docking, and dispatch of freight on time.
• Plan labour and resources aligned with daily volumes and KPIs.
• Develop and coach a team of Warehouse Supervisors.
• Drive continuous improvement and minimise delays.
• Manage labour utilisation, overtime, and costs.
• Collaborate with Transport, Planning, Customer Service, Compliance and HR.

Skills

Operational leadership

People development

Planning and scheduling

Budget management

Stakeholder management

IT skills (WMS & MS Office)

Tools

Warehouse Management System

Microsoft Office

Job description

DSV is seeking a Warehouse Manager to lead a busy cross-dock operation handling domestic and international freight, ensuring safety, efficiency, and on-time performance. You will develop high-performing teams, plan labour across day/evening/night shifts, and drive improvements in productivity, service levels, and cost control, while collaborating with Transport, Planning, Customer Service and Compliance.

This role offers a competitive salary package and opportunities to impact customer service