Operations Manager

DSV; Appleby Magna; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Enhanced annual leave entitlement

Salary sacrifice car scheme (ULC)

Salary sacrifice cycle scheme

WeCare app for wellbeing

LifeWorks app for discounts

Life Insurance and probate support

Job summary

DSV Mercia Park facility seeks an experienced Operations Manager to oversee receipt, storage, and dispatch of goods, driving efficiency and growth within a fast-paced logistics environment. You will lead inbound, outbound, and reverse logistics; ensure HSE and audits compliance; manage costs and staffing; and mentor warehouse leaders to hit KPIs.

DSV offers a competitive package with enhanced annual leave, car salary sacrifice, wellbeing apps, and life insurance as part of a global logistics

Qualifications

• Senior management experience in a warehouse or logistics environment.
• Strong financial, analytical and cost management skills.
• Excellent communication and influencing abilities.
• Deep understanding of warehouse processes and WMS.
• Track record of developing high performing teams.
• Confident decision maker with exceptional attention to detail.
• Strong IT skills, especially with spreadsheets, databases, and warehouse systems.

Responsibilities

• Lead inbound, outbound, and reverse logistics operations.
• Ensure Health & Safety and Group Audit compliance.
• Control costs against budget and forecasts.
• Review weekly reports, investigate variances, and drive corrective actions.
• Plan resource levels to meet seasonal and volume fluctuations.
• Support recruitment and retention of warehouse staff.
• Mentor and develop team leaders, providing clear feedback and support.
• Ensure adherence to WMS processes and continuous improvement.
• Handle employee relations in line with policy.
• Build relationships with retail partners and internal stakeholders.
• Communicate business priorities clearly to warehouse teams.
• Lead continuous improvement initiatives to boost efficiency and performance.
• Inspire and develop warehouse leaders to achieve targets.
• Set KPIs and regularly review performance.
• Drive a high performance culture through leadership and communication.
• Implement departmental policies to ensure safe and efficient operations.

Skills

Warehouse operations

Health & Safety

Budget & cost management

Leadership & mentoring

WMS

Analytics

Communication

Recruitment & retention

Process improvement

Decision making

Tools

WMS

Excel

Databases

Job description

We're looking for a driven, forward thinking Operations Manager to oversee the efficient receipt, storage, and dispatch of goods at our Mercia Park facility. This is a key leadership role at the heart of our supply chain-perfect for someone who thrives in a fast paced environment and wants to grow their career within DSV. What will you be doing?

• Lead all warehouse operations, including inbound, outbound, and reverse logistics.
• Ensure full compliance with Health & Safety and Group Audit standards.
• Control operational costs in line with budget and forecasts.
• Review weekly operational reports, investigate variances, and drive corrective actions.
• Plan resource levels to meet seasonal and volume fluctuations.
• Support recruitment and retention of warehouse staff.
• Mentor and develop team leaders, providing clear feedback and support.
• Ensure strong adherence to WMS processes.
• Handle employee relations and disciplinary matters in line with company policy.
• Build strong relationships with retail partners and internal stakeholders.
• Communicate business priorities clearly to warehouse teams.
• Lead continuous improvement initiatives to boost efficiency and performance.
• Inspire, manage, and develop warehouse leaders to achieve operational targets.
• Set clear KPIs and regularly review performance.
• Drive a positive, high performance culture through effective communication and leadership.
• Implement departmental policies and procedures to ensure safe and efficient operations.
  Proven senior management experience within a warehouse or logistics environment.
• Strong financial, analytical, and cost management skills.
• Excellent communication and influencing abilities.
• Deep understanding of warehouse processes and WMS systems.
• A track record of developing high performing teams.
• Confident decision maker with exceptional attention to detail.
• Strong IT skills, especially with spreadsheets, databases, and warehouse systems.
  Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years' worth of referencing and criminal record checks.

DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as: Enhanced Annual Leave Entitlement from your start, which increases with length of service. Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars Salary Sacrifice Cycle SchemeWeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents. LifeWorks app for access to cashback and discounts on high street and online brands. Life Insurance and which includes access to expert probate support.