Warehouse Manager

DSV; Grays; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Enhanced annual leave

Cycle to work scheme

Wellbeing apps (WeCare LifeWorks)

Job summary

DSV is seeking a Warehouse Manager to lead a busy cross-dock operation handling domestic and international freight, ensuring safety, efficiency, and on-time performance. You will develop high-performing teams, plan labour across day/evening/night shifts, and drive improvements in productivity, service levels, and cost control, while collaborating with Transport, Planning, Customer Service and Compliance.

This role offers a competitive salary package and opportunities to impact customer service

Qualifications

• Strong operational leadership with a passion for developing people and improving performance.
• Experience leading busy warehouse/freight/cross-dock operations.
• Proven leadership and people management skills.

Responsibilities

• Oversee overall performance, safety, compliance, and efficiency of the warehouse operation.
• Lead day, evening, and night shift activities to maintain operations.
• Ensure receipt, sorting, cross-docking, and dispatch of freight on time.
• Plan labour and resources aligned with daily volumes and KPIs.
• Develop and coach a team of Warehouse Supervisors.
• Drive continuous improvement and minimise delays.
• Manage labour utilisation, overtime, and costs.
• Collaborate with Transport, Planning, Customer Service, Compliance and HR.

Skills

Operational leadership

People development

Planning and scheduling

Budget management

Stakeholder management

IT skills (WMS & MS Office)

Tools

Warehouse Management System

Microsoft Office

Job description

At DSV, every role plays a vital part in keeping supply chains moving. As Warehouse Manager, you will lead a busy cross-dock warehouse operation handling both domestic and international freight, ensuring freight moves safely, efficiently, and on time. This is an opportunity to take ownership of a critical operation, lead high-performing teams, and make a direct impact on customer service, operational excellence, and business performance. Your work matters. Your contribution counts. And wherever you play your role, the world moves with you.

What will you be doing?

• Responsible for the overall performance, safety, compliance, and efficiency of the warehouse operation.
• Leading warehouse operations across day, evening, and night shift activities
• Ensuring freight is received, sorted, scanned, cross-docked, and dispatched accurately and on time
• Managing warehouse flow to maximise productivity and minimise operational delays
• Planning labour and resources in line with daily operational volumes
• Driving performance against key operational and service KPIs
• Leading, coaching, and developing a team of Warehouse Supervisors
• Creating a culture of accountability, teamwork, and continuous improvement
• Managing employee performance, attendance, development, and engagement
• Ensuring compliance with Health & Safety, security, customs, and operational procedures
• Investigating incidents, service failures, and operational issues, implementing corrective actions where required
• Working closely with Transport, Planning, Customer Service, Compliance, HR, and other key stakeholders
• Managing labour utilisation, overtime, agency spend, and operational costs
• Identifying and implementing operational improvement initiatives to improve productivity and service levels
• Supporting customer reviews, site visits, and operational projects

About You

• Strong operational leadership experience together with a passion for developing people and improving performance.
• Are you an experienced warehouse leader who thrives in a fast-paced logistics environment?, Proven experience managing a busy warehouse, freight, logistics, pallet network, or cross-dock operation
• Experience leading operational teams through frontline supervisors
• Proven leadership and people management skills
• Excellent planning, organisation, and problem-solving abilities
• A good understanding of warehouse productivity and operational performance measures
• Experience managing labour resources, costs, and operational budgets
• Effective communication and stakeholder management skills
• Good IT skills, including Warehouse Management Systems and Microsoft Office applications
• A customer-focused and results-driven mindset

It would be beneficial if you also have:

• International freight experience
• Customs knowledge
• Lean, Continuous Improvement, or operational excellence experience
• IOSH Managing Safely qualification

CPC or other logistics-related qualification

DSV - Global transport and logisticsWorking at DSV means playing in a different league.As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusion, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Ready to make an impact? If you're ready to lead a high-performing warehouse operation and help shape the future of logistics, we'd love to hear from you.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years' worth of referencing and criminal record checks.