Warehouse IT Support Associate

Wayfair; Lutterworth; On-site; GBP 14,000 - 16,000; Full time

Benefits offered by this job

Paid Time Off

Full Health Benefits

401K Matching

Job summary

Wayfair is seeking a dedicated IT Support professional based in Lutterworth to enhance employee productivity through technology services. This role involves troubleshooting technical issues, building relationships on the warehouse floor, and managing projects that impact operations.

Applicants should have a High School diploma, 1+ years in IT support, and technical skills in areas such as Windows Server, networking, and software deployment. Benefits include full health coverage, time off, and professional development.

Qualifications

• 1+ years of IT support experience in a warehouse environment.
• Experience troubleshooting Active Directory Issues.
• Strong organizational skills with attention to detail.

Responsibilities

• Build relationships with Warehouse Operations for technical support.
• Troubleshoot a variety of technical issues related to warehouse equipment.
• Manage technical projects impacting the local site.

Skills

Troubleshooting Windows Server issues

Customer service

Networking (DNS, DHCP, VoIP)

Experience with RF equipment

Technical documentation

Education

High School diploma or equivalent

Bachelor’s or Associate’s Degree in Computer / IT fields

Tools

SCCM

Active Directory

Powershell

Job description

Salary Range: £13.53/hr - £16.36/hr

Who We Are

Wayfair.com is a leader in the e-commerce space for all things home. Our platforms support millions of people searching every day for the perfect item, and provide a unique purchase and delivery experience. Here at Wayfair, data drives everything that we do. Come help us continue to build innovative solutions, leading up to our next $10B in revenue!

Employee Tech at Wayfair is responsible for providing technology services and support for all Wayfairians globally. Our goal is to enable employee productivity through collaboration and innovation to help our employees provide our customers with a home that they love! We’re looking to grow our Warehouse IT team by bringing on a talented individual who wants exposure to our broad desktop computing tech stack and complex technical warehouse infrastructure.

What You’ll Do

• Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows so we can better assist them with technical issues.
• Responsible for troubleshooting a wide variety of technical issues ranging from Windows server, network connectivity, and warehouse equipment issues.
• Prioritize tickets on ServiceNow to ensure our local and remote end users receive updates and resolutions in a timely manner.
• Collaborate across cross functional engineering and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information.
• Participate in continuous improvement efforts.
• Identify recurring technical issues and fix their root causes to enhance business productivity through the use of standard operating procedures.
• Maintaining policies, procedures and processes
• Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.
• Perform research by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach.
• Manage and/or lead technical projects that impact the local site.
• Be a team player and assist other members to achieve overall team goals.
• Flexibility to provide support to 24/7 fulfillment centers and participate on a rotational or on-call shift, if needed.

What You’ll Need

• High School or equivalent diploma. Bachelor’s or Associate’s Degree in Computer / IT related fields is preferred or equivalent work experience.
• 1+ years of IT support experience, ideally working in a warehouse environment
• 1+ years of experience troubleshooting Windows Server and Active Directory Issues (Group Policy and User profiles)
• 1+ years of experience troubleshooting DNS, DHCP, VoIP, VPN and Cisco/Aruba networking device issues
• 1+ years of experience with deploying software/imaging using SCCM
• Experience with SQL
• Experience troubleshooting warehouse device equipment such as RF barcode scanners, label printers, desktop/laptop computers and other peripherals/devices.
• Experience with technical documentation and presenting succinct analysis to leadership
• Eagerness to learn production workflows, processes and adopting systems best practices
• Light travel may be required.
• Strong customer service and organizational skills while keeping attention to detail.
• Proven ability to handle multiple tasks concurrently and prioritize accordingly.
• Excellent communication, interpersonal and team-building skills.
• Acting as a team player who is dedicated to providing the best results possible.
• Having a strong work ethic and desir­e to be a life-long learner.
• A+, Network +, or other IT industry standard certifications are nice to have.
• Scripting ability, specifically with Powershell, VBScript and/or PHP is a plus
• Familiarity with email, FTP, and HTTP troubleshooting

Why You’ll Love Wayfair

• Time Off
  • Paid Holidays
  • Paid Time Off (PTO)
• Health & Wellness
  • Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
  • Life Insurance
  • Disability Protection (Short Term & Long Term Disability)
  • Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
  • Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
  • Caregiver Services
• Financial Growth & Security
  • 401K Matching (Employee Matching Program)
  • Tuition Reimbursement
  • Financial Health Education (Knowledge of Financial Education - KOFE)
  • Tax Advantaged Accounts
• Family Support
  • Family Planning Support
  • Parental Leave
  • Global Surrogacy & Adoption Policy
• Professional Development & Recognition
  • Rewards & Recognition
  • Global Employee Anniversary Awards
  • Paid Volunteer Work
• Unique Perks
  • Employee Discount
  • U.S. Bluebikes Membership
  • Global Pod Outings
• Work/Life Balance
  • Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments

Wayfair is an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. We will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities unless that would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.