Warehouse First Line Manager - Rotational Days - Waitrose

DHL Supply Chain; West of England; On-site; Confidential; Full time

Benefits offered by this job

Free on-site parking

On-site gym facilities

25 days annual leave

Discretionary performance-relatedbonus

Generous pension scheme

Free confidential GP service

Retail and lifestyle discounts

Job summary

DHL Supply Chain in Bristol is recruiting a Warehouse First Line Manager for the new Waitrose site. The role is permanent full-time, with rotational day shifts 06:00-14:00 and 14:00-22:00, overseeing a fast-paced operation supporting Waitrose, with chilled and ambient areas.

You will lead the day-to-day team, drive safety, quality and customer service, coach colleagues, ensure training, and collaborate with WMS to optimise performance in a modern facility with gym, restaurant and other benefits.

Qualifications

• Experience in warehouse, logistics or operational leadership.
• Strong people management and coaching skills.
• Experience with WMS and MS Office.
• Commitment to safety, quality and customer service.

Responsibilities

• Lead the day-to-day warehouse operation to meet targets.
• Manage teams in chilled and ambient environments safely.
• Drive engagement, wellbeing and performance through coaching and meetings.
• Ensure training and support for staff.
• Monitor performance and seek efficiency improvements.
• Maintain health, safety and compliance standards.
• Support inventory accuracy and stock management.
• Collaborate using WMS to deliver operational excellence.
• Foster an inclusive, high-performing team culture.

Skills

People management

Leadership

Coaching

Communication

Problem solving

Adaptability

WMS experience

Microsoft Office

Tools

WMS systems

MS Office

Job description

Warehouse First Line Manager Rotational Day shift - Waitrose

Salary: £38,000.00 per annum + Shift Premium

Grade: N

Contract Type: Permanent (Full-Time)

Shift Pattern: Rotational 06:00 -14:00 - 14:00 -22:00working any 5 days from 7 (including weekends)

Location: Bristol, BS10 7ES

Join Our New State-of-the-Art Warehouse Operation

We're looking for an ambitious and people-focused Warehouse First Line Manager (FLM) to join our brand-new Bristol site, supporting our valued customer, Waitrose.

This is an exciting opportunity to be part of an industry-leading operation with outstanding on-site facilities, including a modern gym and restaurant. You'll play a key role in shaping a high-performing warehouse team within a fast-paced environment, working across both chilled and ambient operational areas.

If you're passionate about people, operational excellence and delivering outstanding customer service, this is your opportunity to be part of a flagship DHL Supply Chain site.

What You'll Do

• Lead the day-to-day warehouse operation, ensuring productivity, quality and service targets are consistently achieved.
• Manage teams across both chilled and ambient environments, ensuring safe and efficient working practices at all times.
• Drive colleague engagement, wellbeing and performance through regular communication, coaching and one-to-one meetings.
• Ensure all colleagues receive the appropriate training and support to perform their roles effectively and safely.
• Monitor operational performance, identifying opportunities to improve efficiency, productivity and customer service.
• Maintain high standards of health, safety and compliance across all warehouse activities.
• Support inventory accuracy, stock management and operational processes in line with customer requirements.
• Collaborate with colleagues and utilise Warehouse Management Systems (WMS) to deliver operational excellence.
• Create a positive and inclusive team culture where every colleague can thrive and perform at their best.

What You'll Bring

• A positive, hands-on leadership style with the ability to motivate and inspire teams.
• Previous experience in a warehouse, logistics or operational leadership role is desirable.
• Strong people management, coaching and mentoring skills.
• Excellent organisational, communication and problem-solving abilities.
• The ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Experience working with WMS systems and Microsoft Office packages.
• A commitment to delivering exceptional standards of safety, quality and customer service.
• Confidence working within both chilled and ambient warehouse environments.

Why Join DHL Supply Chain?

Free on-site parking

Modern on-site restaurant with app-based food ordering and takeaway options

On-site gym facilities

25 days annual leave plus the option to purchase additional holiday

Discretionary performance-related bonus

Flexible working conversations welcomed

Generous pension scheme with 8% employer contribution and 4% employee contribution

Free confidential 24/7 GP service

Hundreds of retail and lifestyle discounts

Affordable loans, savings schemes and free mortgage advice

Learn more about life at DHL Supply Chain: https://careers.dhl.com/global/en/working-at-dhl-supply-chain

Who We Are

DHL Supply Chain is the global leader in supply chain management, employing over 188,000 people across more than 50 countries. We partner with some of the world's most recognisable brands, delivering innovative logistics solutions across sectors including retail, automotive, healthcare and consumer goods.

Building an Inclusive Workplace

At DHL, we're committed to creating a workplace where everyone feels valued, respected and empowered to be themselves. We celebrate different perspectives, experiences and backgrounds, recognising that diversity strengthens our teams and drives innovation.

As proud supporters of the Armed Forces Covenant, we actively encourage applications from veterans and service leavers and recognise the valuable skills and experience they bring.

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