Warehouse Admin Supervisor - Lead & Improve Ops

Bensons for Beds; Ayr; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Colleague discount

Medicash plan

Career development

Team environment

Wellbeing initiatives

Company pension

Holiday entitlement

Teamwork culture

Job summary

Bensons for Beds in Ayr is seeking an experienced Administration Supervisor for maternity cover. This is a predominantly office-based leadership role overseeing a team responsible for customer administration, stock control processes, and operational support across the network.

You'll lead and coach colleagues, ensure accurate delivery administration, and drive continuous improvement while maintaining a high standard of service and strong collaboration with warehouse, transport and customer

Qualifications

• Previous experience in a supervisory or team leadership role.
• Strong customer service background with experience managing customer queries, complaints or service-related issues.
• Excellent communication skills, both written and verbal.
• Experience managing workloads and supporting team performance.
• Strong investigation and problem-solving skills with the ability to identify root causes and implement solutions.
• Ability to build positive working relationships across multiple departments.
• Proactive and organised approach with strong attention to detail.
• Logistics, warehouse or distribution experience would be advantageous but is not essential.

Responsibilities

• Leading, coaching and developing a team of administration and stock colleagues.
• Ensuring customer delivery administration is completed accurately and efficiently.
• Supporting the delivery of a positive customer experience across the network.
• Managing workload priorities and providing day-to-day guidance to the team.
• Monitoring the admin of stock accuracy and assisting with investigations where discrepancies occur.
• Producing reports and analysing operational data to identify improvement opportunities.
• Working closely with warehouse, transport and customer service teams to resolve issues.
• Supporting performance reviews, coaching conversations and colleague development.
• Driving high standards, continuous improvement and a "right first time" approach across the department.

Job description

Bensons for Beds in Ayr is seeking an experienced Administration Supervisor for maternity cover. This is a predominantly office-based leadership role overseeing a team responsible for customer administration, stock control processes, and operational support across the network.

You'll lead and coach colleagues, ensure accurate delivery administration, and drive continuous improvement while maintaining a high standard of service and strong collaboration with warehouse, transport and customer