Maternity Cover Operations Supervisor – Lead & Improve

SOFA.COM; Guildford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Sofa.com in Guildford is seeking a professional and decisive Supervisor to join our team on a maternity cover basis. You will oversee daily operations, manage team performance, and ensure smooth workflow while upholding our standards.

The ideal candidate will show strong leadership, organization, and the ability to make quick decisions in a fast-paced environment. Key responsibilities include supervising team members, monitoring performance, coordinating scheduling, enforcing policies, resolving

Qualifications

• Proven supervisory or team leadership experience in a similar operational environment
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Excellent interpersonal and communication skills, both written and verbal
• Demonstrated ability to make sound decisions and solve problems independently
• Experience with performance management and employee feedback processes
• Knowledge of relevant operational procedures and compliance requirements
• Proficiency in using standard office software and systems
• Ability to remain calm and professional under pressure
• Preferred: Experience in conflict resolution and mediation
• Preferred: Background in training and employee development
• Preferred: Familiarity with the specific industry or department

Responsibilities

• Supervise and manage team members, providing clear direction and support to ensure productivity and engagement
• Monitor employee performance, conduct regular check-ins, and provide constructive feedback to drive continuous improvement
• Coordinate scheduling, workload distribution, and resource allocation to optimize operational efficiency
• Implement and enforce company policies, procedures, and quality standards across the team
• Address workplace issues, resolve conflicts, and maintain a positive team environment
• Communicate effectively between senior management and team members to ensure alignment on organizational goals
• Support employee development through training, mentoring, and performance coaching
• Analyze operational metrics and identify opportunities for process improvement
• Maintain accurate records and documentation related to team performance and compliance
• Participate in meetings and contribute to strategic planning initiatives

Skills

Team leadership

Supervision

Organizational skills

Time management

Interpersonal communication

Decision making

Performance management

Employee development

Training

Compliance

Conflict resolution

Industry familiarity

Tools

Office software

Job description

Sofa.com in Guildford is seeking a professional and decisive Supervisor to join our team on a maternity cover basis. You will oversee daily operations, manage team performance, and ensure smooth workflow while upholding our standards.

The ideal candidate will show strong leadership, organization, and the ability to make quick decisions in a fast-paced environment. Key responsibilities include supervising team members, monitoring performance, coordinating scheduling, enforcing policies, resolving