Operations Admin & Stock Team Lead

Bensons for Beds; Ayr; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Colleague discount

Medicash

Career development

Collaborative team

Wellbeing initiatives

Company pension

Holiday entitlement

Job summary

Bensons for Beds is seeking an experienced Administration Supervisor in Ayr Distribution Centre to lead a team responsible for customer administration, stock control processes and day-to-day operational support across the network.

You will develop your people, drive a first-class customer experience, and collaborate with warehouse, transport and customer service teams to resolve issues while maintaining high standards and continuous improvement in a fast-paced logistics environment.

Qualifications

• Experience in a supervisory or team leadership role.
• Strong customer service background with experience managing customer queries or issues.
• Excellent written and verbal communication skills.
• Experience managing workloads and supporting team performance.
• Proactive and highly organised with attention to detail.

Responsibilities

• Leading, coaching and developing a team of administration and stock colleagues.
• Ensuring customer delivery administration is completed accurately and efficiently.
• Supporting a positive customer experience across the network.
• Managing workload priorities and providing day-to-day guidance to the team.
• Monitoring admin of stock accuracy and investigating discrepancies.
• Producing reports and analysing data to identify improvement opportunities.
• Collaborating with warehouse, transport and customer service teams to resolve issues.
• Supporting performance reviews and colleague development.
• Driving high standards and continuous improvement across the department.

Skills

Team leadership

Customer service

Communication

Problem solving

Organisational skills

Job description

Bensons for Beds is seeking an experienced Administration Supervisor in Ayr Distribution Centre to lead a team responsible for customer administration, stock control processes and day-to-day operational support across the network.

You will develop your people, drive a first-class customer experience, and collaborate with warehouse, transport and customer service teams to resolve issues while maintaining high standards and continuous improvement in a fast-paced logistics environment.