Operations Supervisor – Maternity Cover (Guildford)

Frasers Group; Guildford; On-site; GBP 28,000 - 38,000; Full time

Job summary

Sofa.com in Guildford, United Kingdom is seeking a capable Supervisor to oversee daily operations during maternity cover. You will manage team performance, coordinate scheduling, and ensure adherence to our standards while supporting a positive, productive work environment.

The ideal candidate demonstrates strong leadership, excellent organization, and decisive decision-making in a fast-paced setting. This role requires effective communication with senior management and the team.

Qualifications

• Supervisory or team leadership experience in an operational setting.
• Strong organizational and time management skills with the ability to prioritise multiple tasks.
• Excellent interpersonal and communication skills, both written and verbal.
• Demonstrated ability to make sound decisions and solve problems independently.
• Experience with performance management and employee feedback processes.
• Knowledge of relevant operational procedures and compliance requirements.
• Proficiency in using standard office software and systems.
• Ability to remain calm and professional under pressure.
• Preferred: Experience in conflict resolution and mediation.
• Preferred: Background in training and employee development.
• Preferred: Familiarity with the specific industry or department.

Responsibilities

• Supervise and manage team members, providing clear direction and support to ensure productivity and engagement.
• Monitor employee performance, conduct regular check-ins, and provide constructive feedback to drive continuous improvement.
• Coordinate scheduling, workload distribution, and resource allocation to optimize operational efficiency.
• Implement and enforce company policies, procedures, and quality standards across the team.
• Address workplace issues, resolve conflicts, and maintain a positive team environment.
• Communicate effectively between senior management and team members to ensure alignment on organizational goals.
• Support employee development through training, mentoring, and performance coaching.
• Analyze operational metrics and identify opportunities for process improvement.
• Maintain accurate records and documentation related to team performance and compliance.
• Participate in meetings and contribute to strategic planning initiatives.

Skills

Supervisory experience

Organisation skills

Communication skills

Decision making

Performance management

Procedures compliance

Conflict resolution

Training & development

Industry knowledge

Tools

Office software

Job description

Sofa.com in Guildford, United Kingdom is seeking a capable Supervisor to oversee daily operations during maternity cover. You will manage team performance, coordinate scheduling, and ensure adherence to our standards while supporting a positive, productive work environment.

The ideal candidate demonstrates strong leadership, excellent organization, and decisive decision-making in a fast-paced setting. This role requires effective communication with senior management and the team.