Administrative Supervisor

Bensons for Beds; Ayr; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Colleague discount

Medicash

Career development

Collaborative team

Wellbeing initiatives

Company pension

Holiday entitlement

Job summary

Bensons for Beds is seeking an experienced Administration Supervisor in Ayr Distribution Centre to lead a team responsible for customer administration, stock control processes and day-to-day operational support across the network.

You will develop your people, drive a first-class customer experience, and collaborate with warehouse, transport and customer service teams to resolve issues while maintaining high standards and continuous improvement in a fast-paced logistics environment.

Qualifications

• Experience in a supervisory or team leadership role.
• Strong customer service background with experience managing customer queries or issues.
• Excellent written and verbal communication skills.
• Experience managing workloads and supporting team performance.
• Proactive and highly organised with attention to detail.

Responsibilities

• Leading, coaching and developing a team of administration and stock colleagues.
• Ensuring customer delivery administration is completed accurately and efficiently.
• Supporting a positive customer experience across the network.
• Managing workload priorities and providing day-to-day guidance to the team.
• Monitoring admin of stock accuracy and investigating discrepancies.
• Producing reports and analysing data to identify improvement opportunities.
• Collaborating with warehouse, transport and customer service teams to resolve issues.
• Supporting performance reviews and colleague development.
• Driving high standards and continuous improvement across the department.

Skills

Team leadership

Customer service

Communication

Problem solving

Organisational skills

Job description

We're looking for an experienced Administration Supervisor to join our Ayr Distribution Centre. This is a predominantly office-based leadership role where you'll oversee a team responsible for customer administration, stock control processes, and operational support across the network. The role combines team leadership, customer service excellence, and administration management to help deliver a first-class customer experience.

If you're a people-focused leader who enjoys managing administrative operations, supporting customers, and driving team performance, we'd love to hear from you.

Key Responsibilities

• Leading, coaching and developing a team of administration and stock colleagues.
• Ensuring customer delivery administration is completed accurately and efficiently.
• Supporting the delivery of a positive customer experience across the network.
• Managing workload priorities and providing day-to-day guidance to the team.
• Monitoring the admin of stock accuracy and assisting with investigations where discrepancies occur.
• Producing reports and analysing operational data to identify improvement opportunities.
• Working closely with warehouse, transport and customer service teams to resolve issues.
• Supporting performance reviews, coaching conversations and colleague development.
• Driving high standards, continuous improvement and a "right first time" approach across the department.

What We're Looking For

• Previous experience in a supervisory or team leadership role.
• Strong customer service background with experience managing customer queries, complaints or service-related issues.
• Excellent communication skills, both written and verbal.
• Experience managing workloads and supporting team performance.
• Strong investigation and problem-solving skills with the ability to identify root causes and implement solutions.
• Ability to build positive working relationships across multiple departments.
• A proactive and organised approach with strong attention to detail.
• Logistics, warehouse or distribution experience would be advantageous but is not essential.

What's in it for You?

You'll have the opportunity to make a real impact on operational performance, inventory accuracy, and customer satisfaction while developing your leadership skills within a supportive and fast-paced logistics environment. We're looking for someone who leads by example, embraces change, and is passionate about developing both people and processes.

• Generous colleague discount on Bensons for Beds products.
• Access to the Medicash healthcare cash plan.
• Opportunities for career development and progression.
• A supportive and collaborative team environment.
• Access to a range of employee wellbeing initiatives.
• Company pension scheme.
• Holiday entitlement.
• The opportunity to be part of a business that values teamwork, development, and continuous improvement.