Ward Receptionist & Co-pilot — Flexible Hours

Bristol NHS Foundation Trust; West of England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Ward Receptionist/Co-pilot to join a job share covering our reception area (Mon–Sat) with some weekend work. Shifts are 7:30am–6pm on a rotational basis. You will work pro-actively, using multiple NHS applications, handling calls, and supporting patient flow within the ward.

The role requires excellent communication, organisation, and the ability to work under pressure. NHS experience is advantageous, with a focus on confidentiality and patient service.

Qualifications

• Keyboard (essential)
• GCSE level education
• Experience in busy customer-facing environments with interruptions and competing priorities
• Experience in the NHS
• Experience working in a busy team environment
• Experience in a hospital environment
• Desirable: experience of working with the public
• Prioritisation of workload
• Computer and keyboard skills
• Good communication skills and telephone manner
• Attention to detail
• Deadlines-focused
• Understanding of confidentiality
• Desirable: good organisational skills
• Knowledge of hospital systems

Responsibilities

• Admit, discharge and transfer patients.
• Answer telephone enquiries from internal/external departments and relatives.
• Process patient notes promptly and maintain confidentiality.
• Organise transport and maintain stationery levels.
• Coordinate ward requests to maintain ward flow.

Skills

Prioritisation

Computer skills

Communication

Attention to detail

Task management

Confidentiality

Education

Keyboard

GCSE level education

Job description

Bristol NHS Foundation Trust is seeking a Ward Receptionist/Co-pilot to join a job share covering our reception area (Mon–Sat) with some weekend work. Shifts are 7:30am–6pm on a rotational basis. You will work pro-actively, using multiple NHS applications, handling calls, and supporting patient flow within the ward.

The role requires excellent communication, organisation, and the ability to work under pressure. NHS experience is advantageous, with a focus on confidentiality and patient service.