Ward Co-ordinator

Bristol NHS Foundation Trust; West of England; On-site; GBP 26,000 - 32,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a friendly, proactive ward co-ordinator to join a busy team on Gate 9B. You will deliver high‑standard patient support and work effectively with colleagues in a fast‑paced environment.

You will need excellent IT skills, strong communication, and the ability to manage tasks to deadlines. Applications from diverse backgrounds are welcomed; the Trust emphasizes flexible working and equal opportunities.

Qualifications

• Experience in a multi‑disciplinary team environment.
• Excellent verbal and written communication skills.
• Good customer care skills.
• Flexible and able to meet deadlines.

Responsibilities

• Provide ward co-ordinator support to Gate 9B.
• Work collaboratively with team colleagues to manage tasks.
• Demonstrate good IT skills and time management.

Skills

Communication skills

Customer care

Team player

IT skills

Education

GCSE or equivalent

Tools

Trac

ESR HR system

Job description

Education/Training/Qualifications

Essential criteria

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Job Overview

We are looking for an enthusiastic, hard‑working individual who has the ability to work well within a small dedicated team delivering a high standard of ward co‑ordinator support to Gate 9B.

We are looking for someone who has a friendly outlook with excellent communication skills and someone who thrives in a fast‑paced and very busy working environment. The role requires an elevated level of patient contact.

Main duties of the job

Applicants will need to be an excellent team-player as well as the ability to work independently. They will need to be flexible and able to use their own initiative working proactively and in collaboration with team colleagues to ensure tasks are managed well.

You will need to be able to demonstrate excellent IT skills with the ability to plan, prioritise and manage your time and problem solve effectively.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person specification

Education/Training/Qualifications

Essential criteria

• Educated to GCSE or equivalent

Desirable criteria

• Have a basic understanding of outpatient booking processes and/or a fundamental understanding of the NHS.

Work Experience

Essential criteria

• Experience of working as part of a team in a multi-disciplinary environment.
• Ability to demonstrate good customer care skills.

Desirable criteria

• Experienced in the NHS or similar organisation.
• Previous Outpatient and/or clerical experience.

Knowledge/Skills/Abilities

Essential criteria

• Excellent verbal and written communication skills
• Able to develop good working relationships amongst team, colleagues and staff.
• Able to work flexibly to meet the needs of the service.
• The ability to work to tight deadlines.

Personal Qualities/Special Circumstances

Essential criteria

• Willingness to learn new IT systems.
• Enjoy working in an extremely busy department.
• Someone who is a team player, always helpful, happy and willing to assist other teams.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.