WAMs T3 Assistant Patient Pathway Co-ordinator

Bristol NHS Foundation Trust; West of England; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a dedicated Patient Pathway Assistant for the Weight Management Department (WAMS). You will oversee referrals, coordinate assessments, and ensure follow-up care across a multidisciplinary team, aligning with government targets and local access policies.

The role involves handling referrals, booking appointments, and uploading documentation to Bluespier and Careflow, while maintaining patient safety and service quality in a fast-paced NHS environment.

Qualifications

• Minimum five GCSE/O’level qualifications including English Language and Mathematics.
• NVQ Level 3 in Business Administration (Desirable).
• Relevant health or social care experience at AFC Band 2, 3 or equivalent.

Responsibilities

• Answer patient queries via telephone and email.
• Booking clinical appointments using PAS systems (Careflow and Bluespier).
• Problem-solving proactively when managing patient flow (DNAs, cancellations, waiting list transfers).
• Liaising with clinicians to action outcomes for patients on the pathway.
• Ensuring timeliness of clinic bookings to tackle long waiting lists.
• Valuing constant and continuous communication within the team via email and in-person.
• Caring in communications to provide compassionate, patient-centred service.

Skills

Communication skills

Prioritisation

Compassionate care

Education

GCSE/O’level including English and Maths

NVQ Level 3 in Business Administration

Tools

Careflow

Bluespier

Dictate IT

ICE

CRIS

Job description

Education/Training/Qualifications

Essential criteria

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust. Our job adverts may close as soon as sufficient applications have been received. Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job Overview

A fantastic opportunity has arisen within the Weight Management Department (WAMS) for a Patient Pathway Assistant, working Monday to Friday, 08:00–16:00 (37.5 hours per week, with one working from home day per week). As Assistant Patient Pathway Coordinator you will be responsible for overseeing all aspects of the Weight Management and Assessment (WAMS) patient pathway, from referral through to treatment and on to follow up care. You will be an integral part of the WAMS team, managing patients in accordance with key Government Access Targets and North Bristol Trust’s Patient Access Policy. You will play a central role for the WAMS service and work closely with your colleagues across the wider multi-disciplinary team to move patients through the service pathway. Your communication will extend to GPs, patients, the public and occasionally staff in other departments. You will be processing the patients’ referrals and uploading documentation including their access plans to the hospital systems, namely Bluespier and Careflow. You will be responsible for booking patients’ appointments, recording patients’ clinical outcomes and encouraging timeliness within your wider team.

Main duties of the job

• Answering patient queries via telephone and email
• Booking clinical appointments using PAS systems (namely Careflow and Bluespier)
• Problem-solving proactively when managing patient flow (managing DNAs, cancellations, waiting list transfers)
• Liaising with clinicians to action outcomes for patients on the pathway
• Ensuring timeliness of clinic bookings to tackle our long waiting list
• Valuing constant and continuous communication within the immediate and wider team via email and in-person
• Centring compassionate care for patients in your communications with them
• Learning and adhering to our Standard Operating Procedures (SOPs)
• Adhering to important service timescales, to put patient safety and satisfaction at the heart of all you do
• Working closely with your admin colleagues in person and online as a team
• Actively seeking clarity and support from your colleagues to learn fast and strengthen competence quickly
• Holding yourself accountable for your mistakes, focusing on learning from them to enhance your service delivery

You may also be involved in great cross-team development projects by assisting management with service data retrieval, and voicing your valuable insight into improving administrative processes.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

This is a team that balances a collaborative ethos with perseverance and determination. You will value efficiency, curiosity and learning and enjoy having an impact. You will readily use your initiative, trust your independent judgment and decision-making as you come to understand the pathway. Most of all, you will care about the way the pathway is run and ensure the team are striving for a high-quality service.

This is a team that balances a collaborative ethos with perseverance and determination. You will value efficiency, curiosity and learning and enjoy having an impact. You will readily use your initiative, trust your independent judgment and decision-making as you come to understand the pathway. Most of all, you will care about the way the pathway is run and ensure the team are striving for a high-quality service.

Person specification

Education/Training/Qualifications

Essential criteria

• Minimum five GCSE/O’level qualifications OR equivalent - to include English Language and Mathematics

Desirable criteria

• NVQ Level 3 in Business Administration

Work Experience

Essential criteria

• Relevant health or social care experience at AFC Band 2, 3 or equivalent
• Experience in MS packages such as Word and Excel
• Previous experience in using hospital systems (PAS) such as Dictate IT, ICE, CRIS, Careflow, Bluespier
• Experience of dealing with data of a sensitive and confidential nature
• Experience of working under pressure

Desirable criteria

• Experience of working in a multi-disciplinary team
• Experience of working in a busy environment

Knowledge/Skills/Abilities

Essential criteria

• Ability to systematically prioritise workload
• Ability to make good use of effective systems to remain organised
• Ability to meet deadlines
• Able to promote good working relationships amongst team, colleagues and clinical staff
• Ability to manage and interpret data with high accuracy
• Ability to deal with distressed patients using a compassionate patient-centred approach

Desirable criteria

• Ability to use own judgement to resolve problems and queries competently
• Ability to revise and improve own working practices
• Ability to communicate confidently with people at all levels

Personal Qualities

Essential criteria

• Values honesty and accountability
• Open-minded towards others
• Enjoys working in a team
• Willingness to work independently
• Willingness to learn new things (namely new IT skills, processes and/or systems)

Desirable criteria

• Has an appreciation of diversity and inclusion

Important

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form. Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. As a guide interviews should usually take place within 3 weeks of the closing date. When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.