Antenatal Clinic Administrator

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking an experienced Clerical Administrator to join the Antenatal Clinic within the Division of Women & Children's Health at Southmead Hospital. You will provide administrative support for Antenatal clinics, maintain a comprehensive reception and appointment booking service for pregnant women attending the Trust, and work with a busy outpatient team.

The role requires good IT skills, fast accurate data entry, and a courteous, confidential approach to

Qualifications

• 5 GCSEs including Maths and English to a minimum standard.
• Training in in-house computer systems.
• Willing to undertake relevant training as indicated for the role.
• NVQ level 2 in a relevant subject (desirable).

Responsibilities

• Receive patients to clinic and book routine and complex Midwife/Obstetric appointments.
• Communicate with patients and use the Trust's electronic patient record system.
• Obtain information and liaise with multi-professional teams; book interpreters for appointments.
• Answer telephone enquiries from patients and professionals promptly and professionally.
• Manage concentration with interruptions due to calls or personal interaction.

Skills

Telephone communication

Confidentiality

Communication skills

Policy awareness

Education

5 GCSEs including Maths and English

In-house computer systems training

Willingness to undertake role training

NVQ level 2 in a relevant subject

Job description

Education/Training/Qualifications

Essential criteria

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job Overview

If you are passionate about making a difference and delivering a positive experience to women and families, we would love to hear from you!

We are looking for an experienced administrator to join the Antenatal Clinic team in the Division of Women & Children's Health at Southmead Hospital.

The role of the Clerical Administrator is to provide administrative support for the Antenatal Clinics to ensure the efficient running of the Maternity Service, and to provide a comprehensive reception and appointment booking service for all pregnant women attending North Bristol Trust (NBT).

The Antenatal Clinic is a busy outpatient area, with multiple clinics running each day, from specialist obstetric and midwife-led clinics to emergency and routine ultrasound scans. The post-holder will be expected to understand the breadth of the service, and the importance of each related part.

Main duties of the job

The main responsibilities of the role include receiving patients to clinic, booking both routine and complex Midwife and Obstetric appointments, communicating with patients, using the Trusts electronic patient record system, obtaining information, liaising with multi-professional teams, booking interpreters and other appropriate tasks such as obtaining information for audits. The post holder will also be expected to answer telephone enquiries from patients and other professionals, ensuring that calls are answered promptly and professionally.
Due to the occasionally complex nature of booking appointments, the post holder will need to be able to manage long periods of concentration but also be able to manage frequent interruptions by telephone or personal interaction.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Education/Training/Qualifications

Essential criteria

• 5 GCSE as a minimum C or above to include Maths and English or relevant experience
• Training in in-house computer systems
• Willing to undertake relevant training as indicated for the role

Desirable criteria

• NVQ level 2 in a relevant subject

Work Experience

• Good standard of computer literacy
• Previous experience of working in a hospital

Desirable criteria

• Previous experience working in Antenatal Care
• Computer qualification

Knowledge/Skills/Abilities

• Good telephone manner and ability to handle difficult calls
• Ability to maintain a high level of confidentiality
• Good communication and listening skills
• Ability to understand and put into practice the Trust and Units policies and procedures

Personal Qualities/Special Circumstances

• Possess a sensitive, caring and understanding manner
• Demonstrate a non-judgemental approach to people
• A flexible approach and willingness to adapt to change and new challenges
• Needs to be able to work well within a team

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.