Ward Operations Assistant – Calm, Fast-Paced NHS Admin (2 days/wk)

The Methodist Church in Britain; Bournemouth; On-site; GBP 8,000 - 10,000; Part time

Job summary

University Hospitals Dorset NHS Foundation Trust is seeking a Ward Clerk for Ward 23. The role supports day-to-day ward operations, liaises with multidisciplinary teams, and assists with safe discharges while keeping patients and families informed.

Part-time post, 2 days per week, 08:00–16:00, Monday to Friday, with a planned move from Poole to Bournemouth in 2025. The successful candidate will be calm under pressure, with strong admin and customer-facing experience.

Qualifications

• Numeracy and literacy GCSE or equivalent.
• Experience in a customer-facing role.
• Admin experience.
• Excellent communication skills, including telephone language.
• Organisational skills.
• IT literacy and good general computer literacy.
• Knowledge of data protection and confidentiality.
• Understanding of equality and diversity rights.
• Able to work at a fast pace and under pressure while remaining calm.
• Understanding of personal accountability and recognising own limitations.

Responsibilities

• Support the day-to-day running of Ward 23.
• Work with the multidisciplinary team to keep the ward service and care running smoothly.
• Liaise with teams across the Trust.
• Facilitate safe discharges from hospital.
• Communicate with patients, their friends and family.
• Keep clear records in line with information governance.

Skills

Numeracy

Literacy

Communication

Organisational skills

IT literacy

Data protection

Equality & diversity

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

University Hospitals Dorset NHS Foundation Trust is seeking a Ward Clerk for Ward 23. The role supports day-to-day ward operations, liaises with multidisciplinary teams, and assists with safe discharges while keeping patients and families informed.

Part-time post, 2 days per week, 08:00–16:00, Monday to Friday, with a planned move from Poole to Bournemouth in 2025. The successful candidate will be calm under pressure, with strong admin and customer-facing experience.