Discharge Services Administrator

University Hospitals Dorset; Bournemouth; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals Dorset in Bournemouth is recruiting for a Band 3 Discharge Team Administrator on a permanent, full-time basis to cover 7-day service with weekend and bank holiday hours. The role focuses on data input, report creation and supporting clinical and managerial teams with DTOC/D2A guidance.

Key duties include word processing, Excel reporting, and responding to stakeholder queries, with flexibility across UHD locations as needed.

Qualifications

• Ability to collect and produce reports.
• Ability to type reports, letters and emails.
• Be able to undertake tasks at short notice.

Responsibilities

• Answering telephone calls, taking messages and taking appropriate action as required.
• Processing of D2A referrals
• Maintaining filing system
• Maintaining stationery stocks and ordering of other items for department
• Reporting of broken equipment to appropriate department .
• Use of email
• Photocopying
• Compiling reports for department using Health of the Ward and Excel
• Occasional cover of Interim Team Administration.

Skills

Report generation

Typing reports/letters/emails

Proactive task handling

Education

Word to Intermediate Standard

Database Management

Tools

Excel

Hospital in House systems

Job description

Main area OPS Grade NHS AfC: Band 3 Contract Permanent: Covering 7 day service Hours Full time - Weekend and Bank Holiday Cover. Service covered 08:00 - 18:00 Mon - Fri. Weekend & BH 08:00 - 16:00 Job ref 153-CO06870-A

Department name 01. UHD - General Recruitment Site Bournemouth Hospital Town Bournemouth Salary £25,760 - £27,476 PA Pro Rata Salary period Yearly Closing 06/11/2026 23:59 Interview date 17/11/2026

University Hospitals Dorset we are a three site acute trust with 'university hospital' status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you'll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we're also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.

Job overview

An exciting opportunity has arisen within the Discharge Team. We are seeking an enthusiastic, motivated and dynamic individual to join a specialised team providing information and analytical support to Senior Trust Management, Clinicians, Partner Organisations and NHS England.

Accurate and timely information is critical, providing administrative support which plays a vital role in supplying high quality information for operational improvement, monitoring and assurance.

The post holder will undertake word processing, data input into Excel, the formulation of reports and developing spread sheets to a variety of audiences. The role will require understanding of DTOC & D2A guidance; will involve generating reports to support the operational performance of the Trust and responding to queries from the department’s stakeholders

Main duties of the job

Answering telephone calls, taking messages and taking appropriate action as required

Processing of D2A referrals

Maintaining filing system

Maintaining stationery stocks and ordering of other items for department

Reporting of broken equipment to appropriate department .

Use of email

Photocopying

Compiling reports for department using Health of the Ward and Excel

Occasional cover of Interim Team Administration.

Working for our organisation

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service‑specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

Detailed job description and main responsibilities

The post holder will undertake word processing, data input into Excel, the formulation of reports and developing spread sheets to a variety of audiences. The role will require understanding of DTOC & D2A guidance; will involve generating reports to support the operational performance of the Trust and responding to queries from the department’s stakeholders

Experience

• Ability to collect and produce reports
• Ability to type reports, letters and emails
• Be able to undertake tasks at short notice

Qualifications

• Word to Intermediate Standard
• Database Management

Technical Skill

• Data analysis & reports using Excel and Hospital in House systems
• IT applications
• Referrals Management, systems and processes
• Basic knowledge of medical and Delayed Transfer of Care & D2A terminology
• Knowledge of Hospital systems such as Health of the Ward & Electronic Patient records (EPR)

Knowledge

• Work as part of a team
• Be able to communicate effectively with other disciplines outside the Truust
• Able to work on own initiative

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.