Ward Clerk Team Leader

Tameside Hospital; Ashton-under-Lyne; Presencial; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

NHS Pension Scheme

27-33 days annual leave + bank hols

Sick pay

Free eye tests and health checks

Gym discount

Free bicycle loan scheme

Salary sacrifice car scheme

Descripción de la vacante

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a Ward Clerk Team Leader with supervisory and administration experience. You will lead a team across Urgent Care, Medicine and Surgical specialties, ensuring safe staffing levels and high-quality administration services.

The role involves HR support, appraisals, recruitment, and training for ward clerical staff. A flexible approach and initiative are essential to adapt to changing needs.

Formación

• GCSE English and Maths (Grade A-C) or equivalent.
• Computer skills in Microsoft Word and Excel.
• NVQ 2 or 3 in Business & Admin/Customer Care or equivalent experience.

Responsabilidades

• Oversee a team of Ward Clerks and manage rota scheduling.
• Provide supervision, appraisals, and recruitment support for the team.
• Support HR processes including return-to-work meetings and documentation.

Conocimientos

Teamwork

Initiative

Interpersonal skills

PAS Lorenzo

Microsoft Office

Prioritisation

Compassion

Flexibility

Organisation

Educación

GCSE English/Maths

NVQ 2/3 in Admin/Customer Care

Herramientas

LORENZO PAS

Microsoft Office suite

Descripción del empleo

Tameside and Glossop Integrated Care NHS Foundation Trust

Ward Clerk Team Leader

The closing date is 04 November 2026

Band 3 - 37.5 hours - Between the hours of 8am and 6pm with flexibility

As a Ward Clerk Administration Team Leader with supervisory and administration experience, you will demonstrate strong leadership skills to a team of Ward Clerks across the Trust.

You and your team will provide a comprehensive Ward Clerk service to wards across the Urgent Care, Medicine and Surgical specialties as well as supporting clerical teams within Same Day Emergency Care and Early Pregnancy Units.

This will include ensuring safe staffing levels, compliance with Trust key performance indicators and supporting HR processes including return to work meetings and documentation, delivery of supervision to staff, support to deliver annual appraisals as well as recruitment to the team. You will be responsible for ensuring efficient, effective and high-quality administration functions within the service.

You will undertake support and training of ward and other clerical support staff within the service in order to ensure that systems are efficient and effective and data quality is maintained.

A flexible approach is essential, as is your ability to become a key contributor to the administrative team whilst using your initiative and adapting well to change.

Main duties of the job

The designated person responsible for Bed Bureau/Ward Clerk Team staff training and rota management.

Managing a range of clerical support to the ward staff and bed managers.

To undertake duties delegated by management and work without supervision.

Support HR processes including return to work meetings and documentation, delivery of supervision to staff, support to deliver annual appraisals as well as recruitment to the team.

The post holder will be familiar with a full range of clerical tasks and be able to undertake specific duties.

The post holder will be undertaking tasks requiring strict confidentiality which may include personal sensitive information

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification

Qualifications

• GCSE English and Maths (Grade A-C) or equivalent
• Computer skills in microsoft word and excel
• NVQ 2 or 3 in Business & Admin/customer care or equivalent experience

Experience

• Have knowledge of a range of administration procedures
• Reception duties - answering the phone
• Previous experience working with the general public
• Previous Line Management/Supervisory experience

SKILLS AND KNOWLEDGE

• Able to work as part of team
• Able to work on own initiative
• Good interpersonal skills
• Knowledge of Patient Administration Systems (PAS) i.e.LORENZO
• Knowledge of the Microsoft Packages
• Able to prioritise work
• Ability to deal sensitively and compassionately with a range of people
• Flexibility to cope with changing needs of the job
• Organisational Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside and Glossop Integrated Care Foundation Trust

£25,760 to £27,476 a yearpro rata per annum

Contract

Permanent

Working pattern

Reference number

245-ADM3WCLERK-10-26

Job locations

Tameside and Glossop Integrated Care Foundation Trust