Ward Clerk - Stroke Unit

Dorset County Hospital NHS Foundation Trust; Dorchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Dorset County Hospital NHS Foundation Trust in Dorchester is seeking a Ward Clerk for the Stroke Unit to provide a courteous reception service to patients, visitors and the multidisciplinary team. The role covers a 7-day service with flexible shifts (no night shifts) and requires reliable, proactive staff.

You will handle phone calls, coordinate transport, support the nursing team and keep electronic systems such as PAS, Patient Tracker and EDS up to date.

Qualifications

• Experience in a busy healthcare or reception environment is desirable.
• Flexible and reliable with a proactive approach.
• Evidence of good communication with patients, families and staff.

Responsibilities

• Answer phone calls and greet patients and visitors.
• Liaise with nursing team and arrange patient transport.
• Maintain PAS, Patient tracker and Electronic Discharge Summaries (EDS).

Skills

Interpersonal skills

Communication skills

Teamwork

Organisational skills

Job description

We are seeking a position of a ward clerk covering a 7 days service on The Stroke Unit. You need to be flexible and reliable to provide an efficient and effective reception service to patients, visitors and the wider multi-disciplinary team.

A flexible approach to a working shift pattern is required, this does not include night shifts. You will need excellent interpersonal and communication skills who can work well under pressure, using initiative & common sense.

The Stroke Unit is a busy, yet friendly place to work. The unit has 30 beds, which includes to Hyper Acute bays. The ward has a high volume of admissions and discharges, and prides itself on being a welcome and friendly environment for both our staff and patients. From September 2026, patients from Somerset will be admitted for the first 72 hours of their stroke and then repatriating to Somerset to continue their stroke recovery pathway.

You will be responsible for taking phone calls, liaising with the nursing team and booking transport for the patients, if required. You will also be required to maintain the electronic systems including PAS, Patient tracker and Electronic Discharge summaries (EDS)

Experience of working in a busy environment is desirable but not essential. However, the ability to be a team player and have the desire to support the team in providing an excellent service for our patients, their families, & carers, most definitely is!

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff

Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.

Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.

Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.