Ward Clerk

Transformation Unit; Epsom; Hybrid; GBP 31,000 - 32,000; Part time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking a Ward Clerk to support the Acute Stroke Unit at Epsom General Hospital on a part-time basis (22.5 hours per week).

The successful candidate will have strong communication, administrative and IT skills, with solid knowledge of MS Office; NHS experience is helpful but not essential. This is a Band 3, fixed-term post for 12 months with a supportive team environment.

Qualifications

• GCSE English at grade C or above.
• ECDL.
• NVQ level 2 in Business Administration or Customer Care or equivalent.
• Experience of using a full range of IT/patient administration systems.
• Experience of patient administration work in a healthcare setting.
• Experience of face-to-face customer contact.

Responsibilities

• Provide ward clerical support in the Acute Stroke Unit.
• Handle patient administration and data entry using Microsoft Office applications.
• Liaise with staff at all levels with professionalism and courtesy.
• Assist in developing processes to ensure patient needs are met and the ward runs efficiently.

Skills

Interpersonal skills

Customer care

Keyboard skills

NHS knowledge

Medical terminology

Education

GCSE English (C+)

ECDL

NVQ2 in Business Admin or Customer Care

Job description

Main area Ward Clerk Grade Band 3 Contract Fixed term: 12 months (Ward Clerk - Croft & Britten) Hours Part time - 22.5 hours per week Job ref 343-8046726-B3-FT-PT-RL

Employer Epsom and St Helier University Hospitals NHS Trust Employer type NHS Site Epsom Hospital Town Epsom Salary £30,630 - £32,346 Pa incl HCAS Outer pro rata Salary period Yearly Closing 16/09/2026 23:59

Band 3

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The opportunity has arisen for a Ward Clerk to join the Acute Stroke Unit at Epsom General Hospital working part time hours.

We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work within our team. Previous experience of working in a similar role would be an advantage, though not essential.

You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential.

You will also have the skills to handle all contacts confidently with compassion, patience and professionalism. You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients' needs are met.

The role will suit someone who enjoys working in a busy ward where they would be able to work as a part of a team, as well as under their own initiative. This is an important role which helps run an efficient service but is also an extremely rewarding one.

We will offer the successful candidate a supportive team, with regular supervision meetings, opportunities for continued professional development and a friendly working environment.

Main duties of the job

We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work within our team. Previous experience of working in a similar role would be an advantage, though not essential.

You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential.

You will also have the skills to handle all contacts confidently with compassion, patience and professionalism. You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients' needs are met.

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person specification

Education

• Good general education with GCSE or equivalent in English at grade C or above
• ECDL
• NVQ level 2 in Business Administration or Customer Care or equivalent

Experience

• Experience of using a full range of IT/patient administration systems
• Experience of patient administration work in a healthcare setting
• Experience of face-to-face customer contact

Skills

• Excellent interpersonal and customer care skills
• Computer literate, with experience of using a keyboard
• Knowledge of NHS service provision including the pathway of care
• Knowledge of healthcare administrative systems and processes
• Understanding of medical terminology

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E: [e-mail]

Your application

Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.