Ward Clerk/ Receptionist

Sussexcommunity; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned healthcare provider is looking for a dedicated administrative support professional to join their Comet Chemotherapy Unit. In this role, you will ensure the smooth operation of the unit, welcoming patients and coordinating with a multidisciplinary team to maintain patient flow and confidentiality. Your organizational skills will be vital in managing records, bookings, and assisting in patient care. Join a team recognized for outstanding service and contribute to a community-focused environment that values safety and quality in healthcare delivery.

Qualifications

• Evidence of a good standard of written English appropriate to the role.
• Meet the essential education/qualifications required for the role.

Responsibilities

• Welcoming patients and handling telephone inquiries.
• Maintaining accurate patient records and booking appointments.
• Assisting with patient care and supporting new staff orientation.

Skills

Administrative Support

Patient Communication

Record Keeping

Organizational Skills

Compliance with Health Regulations

Education

Good Standard of Written English

Mandatory Professional Registration

Tools

Cerner

Job description

The Comet Chemotherapy Unit, located at Crawley Hospital, offers specialised and compassionate care for Haematology and Oncology outpatients. The unit consists of two main sections: the outpatient clinic and the day unit. The day unit is designed to provide comfort and privacy for patients, equipped with 16 patient chairs and two private rooms. Here, patients undergo a range of treatments, including chemotherapy, immunotherapy, blood transfusions, venesections, and routine blood tests.

The post is responsible for providing administrative support on Comet to ensure the smooth running of the unit for patients, visitors, and staff. To work in line with hospital and unit policies and procedures and accept responsibility for other duties with the unit as required. The post holder is also responsible for organising their own workload and will fulfil all administrative and clerical tasks associated with efficient patient flow and discharge processes across the hospital.

Main duties of the job

The role involves welcoming patients, visitors, and staff, handling telephone inquiries, maintaining communication between patients and the multidisciplinary team, and reporting concerns to the shift leader. Responsibilities include supporting ward management, maintaining accurate patient records, booking appointments, coordinating with admissions and medical records, and assisting in ordering supplies. The post holder must ensure patient confidentiality, comply with health and safety regulations, and follow Trust policies, including those related to risk management, safeguarding, and equal opportunities. Administrative duties include processing healthcare records, organizing patient transfers, updating Cerner records, managing discharge documentation, and assisting with ward administration. Additional duties include assisting with patient care where needed, supporting new staff orientation, maintaining cleanliness standards, and participating in training and quality improvement initiatives.

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

About us

We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate, and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019, the Care Quality Commission (CQC) rated our services as 'Outstanding' and we are one of the best performing Trusts in England: winners of the Health Service Journal Acute Trust of the Year award 2021, a National Patient Safety Awards winner, and striving to be a beacon for safety in all that we do. We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.

Job responsibilities

Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them, including any examples you would like to highlight.

Person Specification

Criteria

• Evidence of a good standard of written English appropriate to the role
• A complete and accurate application
• Suitability for role evidenced in supporting statement
• Evidence of essential experience for role
• Meet the essential education/qualifications required for the role
• Hold the necessary mandatory professional/clinical registration
• Evidence of the Trust values and behaviours
• Evidence of any other essential criteria outlined in the person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure will be made to the Disclosure and Barring Service (formerly CRB) to check for previous criminal convictions.