Front Office Clerk / Receptionist

Commonwealth Hand & Physical Therapy; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office Clerk/Receptionist to be the welcoming face of the organization. This role is pivotal in ensuring clients receive outstanding service, with responsibilities ranging from managing phone calls to maintaining the front desk's organization. The ideal candidate will possess excellent communication and organizational skills, along with a solid background in customer service. Join this vibrant team and contribute to a supportive environment where your skills will shine and make a difference in clients' experiences.

Qualifications

• 2+ years of experience in a similar role.
• Strong understanding of office administration and bookkeeping.

Responsibilities

• Greet guests and provide superb customer service.
• Schedule future patients and manage electronic medical records.
• Answer client questions and manage incoming calls.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

MS Office

Education

High School Diploma

Job description

Commonwealth Hand and Physical Therapy is looking for a full-time Front Office Clerk/Receptionist.

Job Description:

• You will perform a range of duties including answering phone calls, managing the switchboard, and customer service.
• Your central goal is to provide our clients with outstanding customer service and support.
• As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people skills.
• You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities:

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Schedule future patients and set up electronic medical records to include scanning documents.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize, and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.

Requirements:

• High school diploma or relevant qualification.
• A minimum of 2 years of proven experience in a similar role.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.

Job Type: Full-Time 40 Hours/Wk.

Schedule:

• Monday to Friday.

Ability to Commute/Relocate:

• London, KY 40741: Reliably commute or plan to relocate before starting work (Required).

Application Question(s):

• Must be able to pass a pre-employment check and drug test.

Experience:

• Customer service: 1 year (Preferred).

Work Location: London, KY. Occasionally asked to cover in other clinic locations, if needed.