Ward Clerk - NHS Patient Concierge & Admin

Catering; Doncaster; On-site; GBP 17,000 - 22,000; Full time

Job summary

NHS Professionals is seeking a Ward Clerk for Doncaster on a temporary basis. The role involves meeting and greeting patients and visitors, answering calls, and data entry to track attendances outside clinic or telephone consultations.

You will maintain up-to-date location status for patients’ case notes using the tracker system, and assist with transferring case notes between hospitals. Hours are Monday to Friday, 7am–3pm with weekends optional; location includes DRI Doncaster Royal Infirmary

Qualifications

• Experience in customer service and reception roles.
• Familiar with NHS procedures and patient data handling.

Responsibilities

• Meet and greet patients and visitors to the ward and provide access via electronic entry systems.
• Answer the telephone promptly, take messages and redirect calls as necessary.
• Data entry regarding attendances outside clinic/telephone consultations.
• Maintain up-to-date location status for patient case notes using the tracker system.
• Photocopying and copying of case notes for transfers between hospitals.

Skills

Customer service

Reception experience

Job description

NHS Professionals is seeking a Ward Clerk for Doncaster on a temporary basis. The role involves meeting and greeting patients and visitors, answering calls, and data entry to track attendances outside clinic or telephone consultations.

You will maintain up-to-date location status for patients’ case notes using the tracker system, and assist with transferring case notes between hospitals. Hours are Monday to Friday, 7am–3pm with weekends optional; location includes DRI Doncaster Royal Infirmary