Ward Clerk - Mental Health - Wrexham

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 17,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is recruiting a Ward Clerk to support inpatient wards with administrative duties within the Nursing and Medical team. The post is in the NHS Wales setting and requires confidentiality, organisation, and professional communication.

The role involves frontline contact with patients and relatives, clerical support to nursing staff, and handling telephone enquiries. Welsh language ability is essential for this post.

Qualifications

• Meets all essential criteria.
• Meets all desirable criteria.
• Previous Ward Clerk experience and knowledge of WPAS is desirable.

Responsibilities

• First point of contact for patients, relatives and visitors, maintaining confidentiality.
• Provide efficient clerical support to the ward nursing staff and support patient care.
• Receive and respond courteously to telephone enquiries regarding patient care.

Skills

IT Skills

Tools

WPAS

Job description

An exciting opportunity has arisen for a Ward Clerk to join the Team at Heddfan Unit.

The job of the Ward Clerk is to support with the administrative duties within our inpatient wards and is an integral part of the Nursing and Medical team in supporting high-quality patient care.

This is a great opportunity to work in and part of the NHS and support your communities with their Health Care.

Main duties of the job

The successful candidate will be the first point of contact for patients, relatives and visitors to the Ward and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

Working as part of the Ward Team the post holder will be required to give efficient clerical support to the nursing staff on the Ward. Applicants must also have a good standard of education, be adaptable and have good organisational skills. A professional telephone manner is essential to receive and respond courteously to all telephone enquiries regarding patient care.Previous Ward Clerk experience and knowledge of the Patient Administration System (WPAS) is desirable but not essential as full training will be provided.

The ability to speak Welsh is essential for this post.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Qualifications

• Meets all essential criteria
• Meets all desirable criteria

Experience

• General secretarial / office experience
• Previous experience in a hospital environment / dealing with people

Skills

• IT Skills

Knowledge

• Knowledge of hospital programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.