Children's Ward Clerk Team Lead

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 24,000 - 30,000; Full time

Job summary

Betsi Cadwaladr University Health Board (North Wales) is seeking a Ward Clerk Team Lead for the Paediatrics ward. The role is 37.5 hours per week, permanent and full-time, with shifts across days including weekends and bank holidays.

Welsh language skills are essential (Level 3). You will lead the Ward Clerk team, oversee admissions/discharges, maintain records, and act as a main point of contact for staff, patients and families, ensuring high-quality administrative support within a busy NHS

Qualifications

• English/Maths GCSE or equivalent.
• ECDL or similar IT competency.
• Experience in NHS administrative roles.
• Experience in ward environment and supervisory duties.

Responsibilities

• Lead and coordinate Ward Clerk team to ensure smooth day-to-day ward administration.
• Support patient admissions and discharges and maintain accurate records.
• Be a key contact for staff, patients and families.
• Drive service improvements and staff development for an efficient patient-focused service.

Skills

Initiative & workload management

IT literacy & systems knowledge

Communication & motivation

Problem solving & change

Education

GCSE English/Maths or equivalent

ECDL

Tools

NHS admin systems

Job description

An exciting opportunity has arisen to join our busy Children's Ward, providing comprehensive administrative support to nursing and medical staff within the unit.

Welsh language skills are essential for this role (minimum Welsh Language Skills Level 3).

This is a permanent, full time position, 37.5 hours per week. Shifts vary between 8:00am and 8:00pm Monday to Friday, and 9:30am to 8:00pm at weekends. Successful candidates will also be expected to work bank holidays as part of the rota.

Main duties of the job

We are looking for an enthusiastic and organised Ward Clerk Team Lead to support the delivery of a high-quality administrative service within Acute Paediatrics.

You will lead and coordinate the Ward Clerk team, ensuring the smooth day-to-day running of ward administration, supporting patient admissions and discharges, maintaining accurate records, and acting as a key point of contact for staff, patients and families.

Working closely with clinical and operational colleagues, you will help drive service improvements, support staff development, and ensure an efficient, patient-focused service is delivered at all times.

This is an excellent opportunity for someone with strong organisational and communication skills who enjoys working in a busy and rewarding healthcare environment.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person Specification

Qualifications

• English/Maths GCSE or equivalent
• ECDL

Experience

• Substantial experience of working within the NHS in an administrative capacity.
• Demonstrable experience of working within Ward environment Evidence of experience in a supervisory role
• Supervisory experience
• Previous experience of people management and workforce planning

Skills

• Ability to use own initiative, organise and manage workloads
• Computer Literate with good IT skills Knowledge and understanding of relevant departmental software/systems
• Ability to be pro-active and re-active Confident, positive & enthusiastic
• Ability to motivate others
• Evidence of Problem Solving and Decision Making Skills
• Ability to implement change

Knowledge

• Able to maintain confidentiality
• Excellent communication skills both written and verbal
• Able to work under pressure
• Able to work flexible hours to meet service requirements including evening, weekends and bank holidays.

Personal Qualities

• Ability to work without direct supervision
• Ability to prioritise workload
• Organised, punctual, reliable, self motivated
• To function efficiently under pressure and to meet deadlines.
• Confident
• Good telephone manner
• Team player
• Able to maintain confidentiality
• Friendly
• Flexible approach to work

Other Relevant Requirements

• Approachable and professional in dealing with people and able to deal with difficult/emotional situations
• Welsh Speaking (minimum of level 3)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.