Team Leader - Cardiology

Sfh Tr; Stanton Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking a proactive Team Leader to guide the Cardiology administrative team at King’s Mill Hospital. You will lead Waiting List Coordinators and reception staff, ensuring accurate patient bookings and timely pathway progression in a busy diagnostics environment.

As part of a supportive NHS Trust, you will drive service improvements, monitor performance targets and maintain data quality across systems, while collaborating with consultants and

Qualifications

• Excellent communication and time-management skills.
• Knowledge of NHS services and healthcare administrative systems and processes.
• Experience with databases, spreadsheets and patient administration systems including Excel.
• Understanding of medical terminology and Cardiology patient pathways.

Responsibilities

• Lead and supervise Waiting List Coordinators, Receptionists and admin staff, allocating workload and providing training.
• Manage and monitor admitted and non‑admitted Patient Tracking Lists and six‑week diagnostic breaches.
• Oversee patient bookings across Cardiology services and ensure timely pathway progression.
• Respond to complex queries and escalate concerns as required.
• Support audits, performance monitoring and service improvement initiatives.
• Maintain high standards of data quality across Cardiobase and CareFlow.

Skills

Communication skills

Time management

Adaptability

NHS knowledge

Healthcare admin systems

Excel

Patient data systems

Medical terminology

Data protection & confidentiality

Education

GCSE English or equivalent

NVQ Level 3 or supervisory training

NVQ in Customer Care / recognised IT qualification

Tools

Cardiobase

CareFlow

Excel

Job description

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Job overview

An exciting opportunity has arisen for aTeam Leader to join the Cardiology team at King’s Mill Hospital, providing day-to-day leadership and support to our Cardiorespiratory administrative services.

The successful candidate will lead and support our Waiting List Coordinators, Receptionists and administrative teams, helping to ensure patients move smoothly and efficiently through their Cardiology diagnostic pathways. The role has a key focus on waiting list management, patient bookings, pathway tracking and supporting the delivery of local and national performance standards.

We are looking for an organised, motivated and approachable individual with strong communication and leadership skills who can manage competing priorities in a busy environment. You will work closely with the Associate Operations Manager, Physiologists, Consultants and wider multidisciplinary team to provide a high-quality, patient-focused administrative service and support continuous service improvement.

Main duties of the job

The post holder will provide day-to-day leadership and supervision to the Cardiology administrative teams, including Waiting List Coordinators and Receptionists, ensuring a responsive, efficient and patient-focused service. Key responsibilities include overseeing patient bookings across Cardiology diagnostic services, managing and validating admitted and non-admitted waiting lists, monitoring long-waiting patients and diagnostic performance, and ensuring local and national access targets are achieved.

The role will also involve allocating and prioritising workload, supporting staff training and development, managing sickness and leave, responding to complex patient and service queries, and escalating operational issues appropriately. Working closely with the Associate Operations Manager, Consultants, Physiologists and wider Cardiology team, the post holder will support service improvement, maintain high standards of data quality and help ensure patients progress smoothly through their diagnostic pathway.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:

Home Office Guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Detailed job description and main responsibilities

The Team Leader will provide day-to-day leadership and supervision of the Cardiology administrative teams, ensuring the delivery of an efficient, responsive and patient-focused service. The post holder will have responsibility for overseeing patient bookings across Cardiology diagnostic services and proactively managing patient pathways to ensure patients are progressed appropriately and waiting time standards are achieved.

Key responsibilities will include:

• Leading and supervising Waiting List Coordinators, Receptionists and administrative staff, including workload allocation, induction, training, appraisal, sickness monitoring and coordination of annual and study leave.
• Managing and monitoring admitted and non-admitted Patient Tracking Lists (PTLs), including validation of six-week diagnostic breaches, management of long-waiting patients and supporting delivery of DM01 and non-DM01 performance standards.
• Overseeing patient bookings across both sites, ensuring timely communication with patients and staff and that patients progress effectively through their diagnostic pathway.
• Responding to complex patient, staff and service queries and complaints, taking appropriate action and escalating concerns where required.
• Supporting the administrative team during periods of short staffing or sickness to maintain service continuity and patient pathway management.
• Maintaining accurate patient information and supporting high standards of data quality across systems including Cardiobase and CareFlow.
• Working closely with the Associate Operations Manager, Consultants, Physiologists and wider multidisciplinary team to identify and resolve operational issues and support effective service delivery.
• Supporting departmental audits, performance monitoring, service meetings and implementation of learning and improvement actions.
• Contributing to service development and continuous improvement, identifying opportunities to improve administrative processes, patient experience and achievement of Trust and national standards.
• Ensuring administrative processes are undertaken consistently and in accordance with Trust policies, procedures and agreed Standard Operating Procedures.

The successful candidate will be highly organised, able to prioritise effectively in a busy and changing environment and confident in providing leadership and support to colleagues. They will have excellent communication skills and a strong commitment to delivering high-quality services for Cardiology patient

Person specification

Knowledge and Skills

• Excellent communication and time-management skills.
• Enthusiastic and receptive, with the ability to work under fluctuating and non-routine workloads.
• Computer literate, with accurate keyboard skills
• Knowledge of NHS services and healthcare administrative systems and processes.
• Experience of databases, spreadsheets and patient administration systems, including Excel or similar applications.
• Experience of using a range of clinical and patient data systems
• Understanding of medical terminology and Cardiology patient pathways
• Knowledge of confidentiality, data protection, health and safety, equality and diversity

Qualifications

• Good general education, including GCSE English at grade C or equivalent
• NVQ Level 3 or equivalent experience and relevant supervisory training.
• NVQ in Customer Care and a recognised IT qualification.

Experience

• Significant experience in an acute NHS or medical intervention department.
• Customer care experience
• Experience of supervising staff
• Experience of other clinical IT systems is desirable.

Contractual Requirements

• Regular attendance and willingness to work flexible hours as necessary.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Home Office guidance has changed. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

We as a Trust support the use of AI and other tools to support your application. However, all personal statements and behavioural examples must be truthful and factually accurate. Your application should reflect your own personal/professional experiences and qualifications to ensure authenticity and credibility.

For the avoidance of doubt, plagiarism includes presenting the ideas or experiences of others or content generated by artificial intelligence as your own. We review all applications carefully to ensure that the information provided in your supporting statement aligns with your qualifications, work history and the duties undertaken within those roles. Your experience will also be explored further during the interview process.

If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.

Please note that we no longer accept handwritten/paper applicationsand that the email address given on your application will be used for all correspondence regarding this post.

We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change. If a high number of applications are received, a longlisting exercise will be conducted prior to shortlisting.

Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.

In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will then be deducted from your first salary once you've commenced employment. The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.

Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email [e-mail]

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.