Ward Clerk - Ward 19

Wirral; Upton; On-site; GBP 23,000 - 28,000; Full time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking a Ward Clerk on Ward 19 to provide essential administrative support for the smooth running of the ward. The role involves handling patient information with confidentiality, coordinating outpatient appointments, and assisting nursing staff in a busy hospital setting.

The successful candidate will work 37.5 hours per week, Monday to Friday, 08:00-16:00, with DBS and NHS compliance required.

Qualifications

• NVQ 2 in a relevant subject or equivalent experience of working in an administrative role.
• Educated to GCSE or equivalent
• Previous experience in an NHS acute hospital
• Previous experience of the Cerner Millennium information system
• ECDL

Responsibilities

• Check demographic details on admission and discharge.
• Arrange transport for patients to other hospitals/departments.
• Answer the telephone and take messages or transfer calls.
• Coordinate outpatient appointments with clinic clerk prior to discharge.
• Prepare discharged patients paperwork for scanning.
• Provide support to nursing staff for general patient requests.
• Liaise with Informatics regarding electronic equipment.
• Complete welcome calls and feedback calls.
• Communicate with Transfer of care Hub and patient flow.
• Support in completing family and friend feedbacks.
• Support ward manager with administration tasks.

Skills

Basic IT

Keyboard skills

Verbal and written communication

Time management

Health and safety COSHH

NHS admin processes

Information governance

Prioritise, deadlines

Confidentiality & Caldicott

Education

NVQ 2 in relevant subject

GCSE or equivalent

Tools

Cerner Millennium

Job description

Main area Medicine Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday /Friday from 08:00-16:00) Job ref 408-26-747-A

Site Arrowe Park Hospital Town Upton Salary £25,272 per annum pro rata Salary period Yearly Closing 14/10/2026 23:59

To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8

Job overview

An exciting opportunity has arisen for a Ward Clerk post on Ward 19 that will provide administrative support to ensure the smooth running of the ward.

This role has a wide variety of administrative tasks that need to be completed. The role is ideal for someone who has willingness to learn new skills, can work in a busy environment.

A successful candidate will be privy to sensitive patient information and will be expected to maintain confidentially at all times.

Main duties of the job

• To check demographic details are correct on admission and discharge.
• To arrange transport for patients attending other hospitals/departments.
• To answer the telephone, taking messages or transferring calls as appropriate.
• To co-ordinate outpatient appointments with clinic clerk prior to discharge.
• To prepare any discharged patients paperwork for scanning
• To provide support to nursing staff for general patient requests
• Liaise with Informatics regarding electronic equipment
• Complete welcome calls
• Completed feedback calls
• Communication with Transfer of care Hub and patient flow
• Support in completing family and friend feedbacks
• Support ward manager with administration tasks.

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.

Person specification

Qualifications, Specific Experience & Training

• NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
• Educated to GCSE or equivalent
• Previous experience in an NHS acute hospital
• Previous experience of the Cerner Millennium information system
• ECDL

Knowledge & Skills

• Basic working knowledge of IT
• Good keyboard and computer skills
• Good verbal and written communication skills
• Good time management and organisational skills
• Awareness of health and safety standards including COSHH guidelines
• Knowledge of NHS admin processes
• Awareness of information governance
• Ability to prioritise, work to deadlines and use own initiative
• Knowledge and confidentiality and Caldicott Guidelines

Personal Attributes

• Ability to work under pressure
• Ability to handle conflict and aggression
• Ability to work as part of a multidisciplinary team

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Helen Morris Job title Associate Director of Nursing Email address [e-mail] Telephone number 0151 678 5111 Additional information

Please contact ADN Helen Morris if you would like to discuss the role further or would like to arrange an informal visit.

Disclosure & Barring Service (DBS) Information

If the post you are applying for requires a Disclosure and Barring Service (DBS) check, please note that, in line with Trust policy, the cost of submitting and processing the DBS application for successful applicants will be met by the individual.

For substantive employees, the DBS costs are recovered through salary deductions following commencement in post in 3 equal instalments.

For bank workers and individuals appointed to honorary positions that require a DBS check, the cost must be paid in advance via the Trusts payment link before a start date can be confirmed.

Please note that DBS fees and any associated administration charges are subject to periodic review and may change from time to time.

The cost of the DBS check would vary depending on the level required for the role:

The Trust would encourage all post holders who require a DBS for their role to registered with the DBS Update Service. You can find out more information and guidance on how to do this at DBS Update Service - GOV.UK

Please note that it is the responsibility of applicants to assess their own eligibility for apprenticeship opportunities in relation to the role they are applying for. Eligibility is determined by specific residency requirements set by government funding rules and is assessed on a case-by-case basis. Our organisation cannot guarantee eligibility for all applicants.

UK nationals or individuals with the right of abode typically meet the residency requirement if they have been ordinarily resident in the UK, the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least three years prior to the start date of the apprenticeship.

Eligibility to work in the UK will be verified during the final stages of the selection process. All candidates must either already have the right to work in the UK before commencing employment or meet the Home Office criteria for visa sponsorship. Please note that it is the responsibility of applicants to assess their own eligibility for visa sponsorship in relation to the role they are applying for. Our organisation cannot guarantee sponsorship for all roles, and eligibility is determined by the UK Home Office’s points-based immigration system on a case-by-case basis. For further information please see: Skilled Worker Visa Eligible Occupations and Codes .

For further details on skilled worker sponsorship please consult the UK Home Office guidance: Skilled Worker visa: Overview - GOV.UK. Additionally, the New guidance for overseas applicants | NHS Employers provides helpful information on the recruitment process for candidates applying for roles in the UK.

It is the applicant’s responsibility to check that they meet the current English language requirements before submitting an application for a role where they would require a visa application. Full details are available here Skilled Worker visa: Knowledge of English - GOV.UK

This information does not constitute legal advice, and we strongly recommend seeking independent legal guidance tailored to your individual circumstances.

Safeguarding

The Trust is committed to safeguarding and promoting the welfare of all unborn babies, children and adults and is signed up to both the Wirral Safeguarding Children’s Partnership and the Wirral Safeguarding Adults Partnership Board associated policies and procedures. All Trust staff must be familiar with, and adhere to these procedures. It is the post holders responsibility to attended the Trusts mandatory training Protecting Vulnerable People training, and to follow the relevant Trusts polices and practice guidance.