Ward Clerk - Collingwood Ward

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Gosport; On-site; GBP 21,000 - 24,000; Full time

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking an enthusiastic Ward Clerk to join the Collingwood Ward team. The role focuses on providing first-rate administrative support within a busy clinical setting, handling meetings, messages, and electronic systems with professionalism and compassion.

You will be a friendly, organised communicator, building positive relationships with patients, families and colleagues while contributing to a high-quality patient experience

Responsibilities

• The Administrator will deal efficiently and competently on a daily basis with highly complex administrative tasks often with tight deadlines.
• The post holder will be required to provide support to Physical Health Inpatient Matron and Admin Manager and the physical health wards.
• The Administrator will demonstrate integrity and confidentiality and will support to organise meetings within electronic diaries, minute taking, taking messages and assist with managing online systems such as ordering, E-roster and SBS.
• Ensure key communications to all Senior Management within the Area an auditable trail using an e-mail system.
• Deal with incoming telephone calls and other enquiries in a professional and helpful manner and pass messages to the relevant manager in a timely fashion.
• Ensure preparation for meetings and offsite travel arrangements are completed and documents required are available.
• The Administrator alongside the Clinical Admin Team share responsibility for:-
• Patient/client care by providing information and/or advice of a non-clinical nature about patient pathways, re-directing as necessary to the appropriate department/service
• Liaise and communicate, effectively with internal and external organisations, staff and service partners, visitors and patients as required.

Job description

We are looking for an enthusiastic Ward Clerk

Are you an organised, proactive individual who enjoys working in a fast-paced environment and making a real difference to patient care? We are looking for an enthusiastic Ward Clerk to join our friendly and dedicated team on Collingwood Ward. This is an exciting and rewarding role at the heart of the ward, where no two days are the same. As a valued member of the multidisciplinary team, you will play an important part in supporting patients, families and colleagues, helping to ensure a positive patient experience throughout their stay. We are looking for someone with excellent communication and organisational skills who can build positive relationships and work confidently in a busy healthcare setting. You will be a key point of contact on the ward, providing a professional, welcoming and compassionate approach at all times. Whether you already have experience in an administrative role or are looking to develop your career within the NHS, this is a fantastic opportunity to join a supportive team and gain valuable experience in a healthcare environment. In return, you will work alongside dedicated professionals, receive ongoing support and development, and make a meaningful contribution to the delivery of high-quality care. If you enjoy working with people, thrive in a team environment and want a role where your contribution truly matters, we would love to hear from you.

Key responsibilities

• The Administrator will deal efficiently and competently on a daily basis with highly complex administrative tasks often with tight deadlines.
• The post holder will be required to provide support to Physical Health Inpatient Matron and Admin Manager and the physical health wards.
• The Administrator will demonstrate integrity and confidentiality and will support to organise meetings within electronic diaries, minute taking, taking messages and assist with managing online systems such as ordering, E-roster and SBS.
• Ensure key communications to all Senior Management within the Area an auditable trail using an e-mail system.
• Deal with incoming telephone calls and other enquiries in a professional and helpful manner and pass messages to the relevant manager in a timely fashion.
• Ensure preparation for meetings and offsite travel arrangements are completed and documents required are available.
• The Administrator alongside the Clinical Admin Team share responsibility for:-
• Patient/client care by providing information and/or advice of a non-clinical nature about patient pathways, re-directing as necessary to the appropriate department/service
• Liaise and communicate, effectively with internal and external organisations, staff and service partners, visitors and patients as required.

NB: the duties described are not an exhaustive list but are intended as an accurate reflection of the duties and responsibilities of the post at the time the job description was produce

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives. Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care. We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support. Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence