Ward Clerk

South Tees Hospitals NHS Foundation Trust; Tees Valley; On-site; GBP 20,000 - 23,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking a Ward Clerk to provide high-quality administrative support to the ward team, patients and visitors. You will act as first point of contact by phone and face-to-face, managing reception duties and data entry for admissions, transfers and discharges.

The role requires GCSEs in Maths and English, NVQ 2 in Business Administration or equivalent, and familiarity with hospital systems such as ECAMIS, Opera, Opera Live, PACS.

Qualifications

• GCSEs in Maths and English or equivalent
• NVQ 2 in Business Administration or equivalent
• Knowledge of hospital computer systems: ECAMIS, Opera, Opera Live, PACS, Ice Web Medical Terminology

Responsibilities

• To provide a high-quality efficient administration and clerical service to unit staff, visitors and patients.
• To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
• To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
• To input data regarding all admissions, transfers and discharges.

Skills

Interpersonal skills

Communication skills

Education

GCSEs (Maths & English)

NVQ 2 in Business Administration

Knowledge of hospital computer systems (ECamis, Opera, PACS)

Job description

Go back South Tees Hospitals NHS Foundation Trust

Ward Clerk

The closing date is 24 September 2026

• To provide a high-quality efficient administration and clerical service to Unit staff, visitors and patients.
• To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
• To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
• To input data regarding all admissions, transfers and discharges.

Please note interviews will be 9th September 2026.

Main duties of the job

• to assist in the provision of high standard care by providing a high quality efficient administration and clerical service to unit staff, visitors and patients.
• Acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals facilitating effective communication.
• To manage data on admissions, transfers and discharges, through electronic systems, ensuring information governance and confidentiality is kept at all times.
• To work in a collaborative and co-operative manner and to recognise and respect their particular contribution within the care team.

About us

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications & Training

• GCSE's A-C (Maths & English) or equivalent qualification or demonstrable experience
• NVQ 2 in Business Administration or equivalent demonstrable experience
• Knowledge of hospital computer systems: Ecamis, Opera, Opera live, PACS, Ice Web Medical Terminology

Experience

• Previous experience of working in a clerical environment
• Experience within the NHS

Knowledge and Skills

• Well-developed interpersonal skills
• Ability to communicate effectively and efficiently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tees Hospitals NHS Foundation Trust