Ward Clerk

Imperial College Healthcare NHS Trust; Newport; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Career development

Flexible working

Staff recognition scheme

Job summary

Imperial College Healthcare NHS Trust’s St Mary’s Hospital in London seeks a Ward Clerk to act as the first point of contact, welcoming patients and visitors and coordinating queries on the ward. The role involves managing medical records, bed states, and liaison with the duty manager while supporting the multidisciplinary team.

As part of the Gastroenterology Ward at Almroth Wright, you will work within an NHS trust committed to high-quality patient care, with opportunities for development,

Qualifications

• Demonstrable customer service experience.
• Ability to prioritise work to meet tight deadlines.
• Previous clerical experience, ideally in a hospital or NHS setting.
• Experience with information databases and handling health records.

Responsibilities

• Promote a customer focused approach for patients and visitors at the ward entrance and reception.
• Prioritise and plan daily workload ensuring timely completion of tasks.
• Train and support new ward clerks and cover staff during annual leave.
• Operate IT link systems to health agencies and IT packages used in the ward.
• Handle medical records and maintain up-to-date ward bed state.
• Maintain ward bed state in liaison with the duty manager.
• Use IT to facilitate task performance and information retrieval.
• Participate in annual appraisals and identify personal development needs.

Skills

Customer service

Prioritise workload

IT literacy

Organisational skills

Clerical skills

Microsoft Windows

Microsoft Excel

Microsoft Outlook

ICHIS experience

Education

GCSE English or Maths

Medical terminology

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

St Mary’s Hospital London is part of Imperial NHS trust and is situated centrally next to Paddington station, which has excellent transport links to London and its surrounding areas.

Almroth Wright is a gastrointestinal ward - 15 side rooms.
The Gastroenterology Ward is a specialized clinical area dedicated to the diagnosis, treatment, and management of patients with acute and chronic gastrointestinal conditions.

The ward provides comprehensive care for individuals with disorders affecting the digestive system, including inflammatory bowel disease, gastrointestinal bleeding, and complex nutritional conditions.
Care is delivered by a multidisciplinary team of healthcare professionals who work collaboratively to provide high-quality, evidence-based, and patient-centered care, ensuring optimal clinical outcomes, patient safety, and support throughout the patient's treatment journey.

As a Ward Clerk, you have a vital role in supporting the whole unit, as you are the first point of contact to welcome visitors to the ward and are responsible for answering queries and checking patients and visitors on/off the ward.

There are learning opportunities for the within the trust to equip you with the correct knowledge, skills and attitude to ensure you are competent and develop in your role.

Main duties of the job

• Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.
• Prioritise, plan and organise daily workload, ensuring that daily tasks and ongoing workloads are prioritised and completed within agreed and acceptable timescales, ensuring the ward manager is informed as relevant of any changes in working pattern.
• To train and develop new ward clerks and support staff who cover for annual leave, sharing good practice where possible.
• To operate appropriate IT link systems to other health agencies and IT packages relevant to the clinical area.
• To handle medical records ensuring these are up to date with filing and reports,following Trust and unit procedures.
• To maintain an up to date ward bed state, and liaise with duty manager as
  appropriate.
• Use initiative and work without direct supervision, as well as to use relevant information technology to facilitate the performance of tasks.
• Participate in annual appraisals and performance reviews. Identify personal development needs.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Education/ Qualifications

• Good educational standard of at least GCSE in English or Maths, or equivalent
• Medical terminology

Experience

• Demonstrable customer service experience
• Ability to prioritise work to meet tight deadlines
• Previous clerical experience
• Previous experience of working in hospital or NHS setting.
• Experience with information databases
• Experience dealing with people in a healthcare or other stressful environments

Skills/Knowledge/ Abilities

• Basic computer literacy
• Ability to use initiative
• Good organisational skills
• Clerical skills
• Microsoft Windows
• Microsoft Excel
• Microsoft Outlook
• ICHIS experience

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.