Ward Clerk

HCRG Care Group; Swindon; On-site; GBP 22,000 - 24,000; Full time

Job summary

Join HCRG Care Group as a Ward Clerk at Great Western Hospital in Swindon, where you'll provide essential administrative support to ensure smooth ward operations. Ideal candidates will have a year of administrative experience, strong communication skills, and the ability to manage competing priorities. Enjoy a competitive salary, benefits, and opportunities for professional development in a supportive environment.

Benefits

Group pension

Free tea and coffee

Access to discounts via My Reward Hub

Access to wages as you earn

Online and face-to-face wellbeing support

Career development opportunities

Innovative culture with funding for ideas

Commitment to high clinical and quality standards

Qualifications

• At least one year of administrative experience in customer care or healthcare.
• Confident using Microsoft Office (Outlook, Word, Excel).
• Strong communication abilities—both written and verbal.

Responsibilities

• Provide administrative and organisational support across ward activities.
• Maintain high standards of customer service and effective communication.
• Deal with routine situations effectively without escalation.

Skills

Communication

Interpersonal skills

Attention to detail

Organisational skills

Education

Administrative experience

Tools

Microsoft Office

Job description

This is an exciting opportunity for an enthusiastic, reliable, and committed individual to join our busy and established team as a Ward Clerk within our Great Western Hospital, Swindon.

As a ward clerk you will be part of a wider business support function, providing administrative and organisation support across the full range of ward and service activities, supporting the smooth running of the ward and providing support to frontline clinicians and managers. Each in-patient ward will have its own range of demands, which the ward clerk will be expected to meet in discussion with the Admin Lead / Team Lead / Admin Supervisor.

Main Responsibility

• Maintain high standards of customer services by providing effective communication with patients, families, carers, colleagues, managers and a range of professionals from within and outside the organisation.
• Excellent communication and interpersonal skills. The role will involve the transmission of fairly complex, sensitive and clinical information.
• Deal effectively with routine situations without further escalation (within the guidelines provided).
• High level of attention to detail to ensure work is to a high standard and accuracy and to be able to deal with competing priorities.

Please see the attached job description for a full list of job responsibilities.

The Ideal Candidate

Essential Experience & Skills

At least one year of administrative experience, ideally in customer care, healthcare, or social care.

Confident using Microsoft Office (Outlook, Word, Excel) with accurate IT and keyboard skills.

Strong communication abilities—both written and verbal—with excellent interpersonal and organisational skills.

Experienced in taking accurate minutes/notes, managing time effectively, and maintaining confidentiality.

Able to prioritise tasks, meet deadlines, and work well both independently and as part of a team.

Positive, punctual, dependable, and adaptable to changing priorities.

Personal Qualities

Reliable, flexible, and open to learning and development.

Calm, caring, and professional in approach, with a responsive attitude to delegation.

Two or more years of admin experience, especially within the NHS.

Full UK driving licence and willingness to travel to other sites if needed.

Smart appearance.

Package Description

As a Ward Clerk, you’ll be part of our valued team within our Great Western Hospital, Swindon.

You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• Salary range of £22,369 - £23,468 pro rata with group pension
• Free tea and coffee at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

About the Company

We change lives by transforming health and care.

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

• Job Category HCRG - Administrative & Clerical
• Business Unit HCRG - BSW
• Location Great Western Hospital, United Kingdom