Prescription Clerk

NHS; Bristol; On-site; GBP 20,000 - 26,000; Full time

Job summary

Kingswood Health Centre is looking for a dedicated Prescription Clerk to join their Pharmacy Team. This role involves managing medication requests, maintaining patient records, and collaborating with healthcare professionals to ensure seamless prescription services. Candidates should possess GCSE qualifications and relevant experience in a healthcare setting.

Qualifications

• Knowledge of General Practice operations.
• Experience in prescription administration.
• Experience with EMIS Web Clinical System.

Responsibilities

• Manage medication requests and coordinate with local pharmacies.
• Maintain accurate patient medication records.
• Handle prescription requests requiring clinical input.

Skills

Attention to detail

Interpersonal skills

Problem-solving skills

Time management

Team player

Education

GCSE Maths and English - Grade C/4 or above

Medical terminology course

Tools

EMIS Web Clinical System

Office

Outlook

Job description

Kingswood Health Centre is seeking a new Prescription Clerk to join our established Pharmacy Team.

The Prescription Clerk will collaborate with the Senior Prescription Clerk, Pharmacy Technician, and Clinical Pharmacists to provide seamless medication ordering and prescription query services.

This role is for 30 hours per week, Monday to Friday, to support team needs.

Main duties of the job

Act as a Prescription Clerk at Kingswood Health Centre, handling requests from patients, representatives, and healthcare professionals for prescriptions via various channels (paper, email, online). Ensure patients are up-to-date with reviews and assist in booking appointments for ongoing care and health reviews.

Assist in maintaining accurate patient medication records by reviewing communications from hospitals, discharge summaries, and liaising with the pharmacy to update medication information promptly, informing patients and pharmacy accordingly.

About us

Kingswood Health Centre is a busy urban surgery serving diverse demographics, committed to high-quality patient care and a supportive team environment. Our multidisciplinary team includes GPs, Pharmacists, Paramedics, Nurse Practitioners, and Nursing Staff, all dedicated to delivering excellent care.

Our core values are:

• Delivering Quality
• Working Together
• Everyone Counts

Job responsibilities

• Manage medication requests, including for vulnerable patients and out-of-stock items
• Coordinate with local pharmacies about stock shortages
• Maintain the out-of-stock medication board
• Handle requests for out-of-stock medications with support from senior staff
• Notify patients about their request status and book reviews as needed
• Understand EPS and electronic repeat dispensing systems
• Track prescriptions via the EPS Portal
• Ensure electronic transfer of prescriptions to pharmacies, updating records as needed
• Complete and submit communication forms for medication updates
• Support pharmacy searches and medication switches
• Update patient demographics regularly
• Handle prescription requests requiring clinical input, keeping patients informed
• Monitor and respond to emails in the prescriptions and Klinik inboxes
• Process monthly orders from nursing and residential homes
• Order appliances in line with the BNSSG ICB Formulary, informing patients accordingly
• Gather additional information from patients for past or acute medication requests

Person Specification

Qualifications

• GCSE Maths and English - Grade C/4 or above
• Medical terminology course

Experience

• Knowledge of General Practice operations
• Experience with EMIS Web Clinical System
• Experience in prescription administration

Skills & Qualities

• High attention to detail
• Polite telephone manner
• Proficient in Office and Outlook
• Promote best practice in pharmaceutical matters
• Effective time management
• Team player and autonomous worker
• Interpersonal skills
• Problem-solving and analytical skills
• Adherence to policies and procedures
• Polite, confident, flexible, and cooperative
• Motivated and forward-thinking
• Integrity and loyalty
• Empathetic and sensitive in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This position requires a DBS check in accordance with the Rehabilitation of Offenders Act 1975 (Exceptions Order). A disclosure submission will be necessary to verify any criminal convictions.