Service Manager-Planned Care Division

Enherts Tr; Stevenage; Remote; GBP 58,000 - 65,000; Full time

Job summary

East and North Hertfordshire NHS Trust is seeking a Service Manager for the Planned Care Division at The Lister Hospital, Stevenage. The role involves leading by example, driving service improvement, and ensuring compliance with clinical and contractual standards.

The post requires a professional qualification and significant NHS management experience, with the ability to engage with diverse stakeholders and manage teams across sites.

Qualifications

• University degree or equivalent experience.
• Evidence of ongoing professional development.
• Experience in staff management and NHS settings.
• Experience managing waiting lists and NHS standards.

Responsibilities

• Oversee day-to-day service management issues and liaise with departments.
• Deputise for Head of Operations as required.
• Promote service and manage stakeholder relations with other managers.
• Plan and oversee service improvement to meet Elective Recovery targets.

Skills

Leadership

Communication

Problem solving

Teamwork

Time management

Education

University Degree

Continuing development

Tools

PAS

MS Excel

MS Office

Job description

Main area Planned Care Division Grade NHS AfC: Band 8a Contract Fixed term: 12 months (maternity cover) Hours

• Full time
• Job share

37.5 hours per week (Plus on-call commitment. Job share opportunity available) Job ref 361-PLN-8282002

Site Lister Hospital Town Stevenage Salary £57,528 - £64,750 Per annum Salary period Yearly Closing 30/10/2026 08:00

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:Providing high-quality, compassionate care for our communities

Our vision to 2030 is:To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

IncludeWe value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

RespectWe create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

ImproveWe are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is an exciting opportunity within the Planned Care Division, and we are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration.

The Service Manager will display outstanding management skills, demonstrate excellent communication skills, be proactive and have the ability to engage with others, leading by example.

The post holder will be committed to developing others whilst focusing on their own personal development.

At the heart of everything we do are our core values: Include , Respect , and Improve . We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

You will assist the Head of Operations in addressing the Trust’s strategic and operational agenda as it relates to the services concerned and will oversee day to day service management issues, liaising with departments and teams as required.

You will deputise for the Head of Operations as required.

The role requires an individual with a relevant professional qualification and experience in the management of people and services.

You will promote the service and manage partnership relations with stakeholders working with other Service Managers and Operational Managers.

You will plan and oversee the implementation of the service improvement and development agenda to meet the Elective Recovery national target.

You will ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all stakeholder groups as required by the Divisional Board.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications

• University Degree of Equivalent experience
• Evidence of continuing development

Experience

• Staff management, including sickness absence, appraisals and performance
• NHS experience including experience in managing waiting lists and understanding of NHS standards
• Financial and activity management

Skills

• Excellent communication and presentation skills
• Excellent verbal/written and interpersonal skills
• Practical and creative approach to problem solving
• Ability to work on own initiative and as part of a team
• Ability to meet deadlines and manage varied workload
• Understand and practice confidentiality, tact and diplomacy
• Ability to cope with stress and work well under pressure
• Ability to communicate with and get on with a wide range of people from all disicplines
• Awareness of limitations and experience of role

Knowledge

• IT including Microsoft Word, Excel, Access, Outlook, Performance and Change Management
• Current NHS issues
• Budget setting
• PAS or similar patient access system

Other Requirements

• Experience and evidence of engagement around the equality, diversity and inclusion agenda. Able to actively support the development of a culture that recognises and promotes equality, values diversity, and actively leads by example in deploying these qualities. Understands the impact on equality, diversity and inclusion issues in all aspects of service delivery and planning
• Role model our Trust values every day
• Ability to travel for cross site working or to attend when on call

When you apply...

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

While we recognise that AI can support in drafting an application, you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role, and this is usually best done in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.

We are committed to fair, transparent and ethical recruitment. We will never ask applicants to pay fees at any stage of the recruitment process. All vacancies are advertised on our Trust Careers webpage and NHS Jobs, with applications managed through TRAC. We will only contact applicants through our official recruitment channels and Trust contact details.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [e-mail]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&[e-mail] for support.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.