Ward Clerk

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a friendly Ward Clerk for the Rheumatology day unit at Freeman Hospital. The role requires strong organisational skills, effective communication with patients and staff, and the ability to manage multiple tasks in a busy clinical environment.

Holidays, flexible working considerations, and NHS training will be provided. The position is full-time, 37.5 hours per week, with a Monday–Friday 08:30–17:00 schedule and a starting salary

Qualifications

• NVQ 2 level qualification / 4 GCSEs including English Language or equivalent.
• Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent.

Responsibilities

• Provide front line clerical support to clinical staff within the unit.
• Meet and greet visitors, patients and staff with a courteous, empathetic manner.
• Input data accurately for day case and outpatient activity, admissions, transfers and discharges.

Skills

Basic IT skills

Communication

Time management

Teamworking

Education

NVQ 2 level / GCSEs incl English

ICT Level 1 or equivalent

Tools

Microsoft Office

Job description

Main area 317 Musculoskeletal Outpatients - FH Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday 08:30-17:00.) Job ref 317-2026-38-22-DR-A

Site Freeman Hospital Town 317 01 Freeman Hospital Salary £25,272 per annum Salary period Yearly Closing 27/09/2026 23:59 Interview date 12/10/2026

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, w e’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

We are looking for a friendly, enthusiastic and motivated Ward Clerk to join our team on the Rheumatology day unit or a person looking for a new challenge in an administrative role.

We are looking for a reliable and highly organised individual who has excellent communication skills. You must also be able to demonstrate an adaptable, enthusiastic approach to your work, and the ability to manage your workload with various competing demands for your attention within a busy clinical area. You must be able to be courteous and empathetic to our patient group with a passion to work in Rheumatology.

• Interview Date Monday 12 October 2026

Main duties of the job

Basic IT knowledge is essential. Previous NHS experience with e-record and working within a ward clerk environment is desirable. Training will be provided.

The role involves providing a front line clerical service to clinical staff within the unit, ensuring an appropriate standard of support is delivered in a timely manner. You will provide a meet and greet service to visitors, patients and staff. A key responsibility for the post holder is to ensure the timely and accurate inputting of data is captured for all day case and outpatient activity, admissions, transfers and discharges of patients.
Additional duties will include stock ordering, supporting the nursing team and wider MDT team.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Northern Centre for Cancer Care, North Cumbria

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed job description and main responsibilities

• To provide and maintain efficient and effective administrative support to the Unit Sister/ Charge Nurse and multidisciplinary team.
• Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
• Ensures case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
• To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person specification

Qualifications & Education

• NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 – 9 (A – C), including English Language, or equivalent level qualification or relevant experience.
• Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent

Knowledge & Experience

• Previous experience working within the NHS
• Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems

Skills & Abilities

• Basic IT skills
• Ability to communicate with members of the public and healthcare providers
• Able to work effectively alone or part of the multidisciplinary team
• Effective organisation and time management skills

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.