Ward Clerk

North Cheshire and Mersey NHS Foundation Trust; Warrington; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Part-time 25 hours/week

Job summary

North Cheshire and Mersey NHS Foundation Trust in Warrington is seeking a Ward Clerk to provide professional administrative and reception support on the ward. You will be the first point of contact for patients, relatives and staff, maintaining patient information and assisting with ward communications and documentation.

The role requires excellent communication and organisational skills, careful handling of confidential data, and the ability to manage a varied workload in a busy hospital

Qualifications

• GCSEs or equivalent including English and Mathematics.
• Evidence of literacy and numeracy skills.
• Experience in an administrative/clerical/receptionist role.
• Experience of handling confidential and sensitive information.

Responsibilities

• Provide a comprehensive clerical and reception service for the ward.
• Greet patients, relatives and visitors professionally.
• Answer telephone enquiries and direct calls appropriately.
• Maintain accurate patient records and update electronic systems.
• Prepare, organise and track patient notes and documentation.
• Coordinate admissions, transfers and discharges as required.
• Ensure confidentiality is communicated to relevant staff.
• Book appointments and support ward administration processes.
• Undertake filing, scanning, photocopying and general office duties.
• Support the Ward Manager and clinical team to ensure operational efficiency.

Skills

Communication

Time management

Prioritisation

Data entry

Telephone support

Teamwork

Education

GCSEs including English & Maths

Tools

Lorenzo

Microsoft Office

Job description

Main area Ward Clerk Grade NHS AfC: Band 2 Contract 9 months (Fixed Term) Hours

• Part time
• Flexible working

25 hours per week (To be worked over 4 or 5 weekdays) Job ref 370-ADM2C21-2524

Employer North Cheshire and Mersey NHS Foundation Trust Employer type NHS Site Warrington Town Warrington Salary £25,272 Per Annum, Pro Rata Salary period Yearly Closing 26/10/2026 23:59

NHS AfC: Band 2

Job overview

The Ward Clerk is a key member of the multidisciplinary ward team, providing comprehensive administrative and clerical support to ensure the smooth and efficient day-to-day operation of the ward. The post holder acts as the first point of contact for patients, relatives, visitors and healthcare professionals, maintaining accurate patient information and supporting the delivery of high-quality patient care through effective administration.

The successful candidate will possess excellent communication and organisational skills, demonstrate attention to detail, maintain confidentiality at all times, and be able to prioritise a varied workload within a busy hospital environment.

Main duties of the job

• Provide a comprehensive clerical and reception service for the ward.
• Greet patients, relatives and visitors in a professional, courteous and helpful manner.
• Answer telephone enquiries and direct calls appropriately.
• Maintain accurate patient records and update electronic systems.
• Prepare, organise and track patient notes and documentation.
• Coordinate admissions, transfers and discharges as required.
• Ensure confidential information is communicated promptly to relevant healthcare staff.
• Book appointments and support ward administration processes.
• Undertake filing, scanning, photocopying and general office duties.
• Support the Ward Manager and clinical team to ensure operational efficiency and achievement of service objectives.

Working for our organisation

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation

Our mission is to be exceptional for our patients, our communities and each other

Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn

Our approach to healthcare is founded on our four core values:

• Kind – we are caring, supporting and respectful to everyone
• Open – we are honest, transparent and open to new ways of working
• Fair – we listen, value our differences and are inclusive to all
• One team – we work well together and with our communities

We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.

We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.

Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application

Detailed job description and main responsibilities

The Ward Clerk is responsible for providing a professional, efficient and confidential administrative and reception service to support the smooth day-to-day running of the ward. Acting as a key point of contact for
patients, relatives, visitors and the multidisciplinary team, the post holder maintains accurate patient records, manages ward communications and contributes to delivering a positive patient experience within a
busy ward.

FULL JOB DESCRIPTION ATTACHED

Person specification

Qualifications

• Good standard of general education (GCSEs or equivalent, including English and Mathematics).
• Evidence of literacy and numeracy skills.

Experience

• Previous experience in an administrative, clerical, receptionist, or customer service role.
• Experience of handling confidential and sensitive information.
• Experience of dealing with the public in a professional and courteous manner.
• Experience using NHS computer systems including lorenzo and Microsoft Office applications (Word, Outlook, Excel).

Knowledge

• Understanding of confidentiality and data protection requirements.
• Knowledge of basic office procedures and record keeping.
• Understanding of the importance of excellent customer service.

Skills and Abilities

• Excellent verbal and written communication skills.
• Ability to work effectively within a multidisciplinary team.
• Good organisational and time-management skills.
• Ability to prioritise workload and work under pressure.
• Accurate data entry and record management skills.
• Ability to handle telephone enquiries professionally.
• Experience of resolving enquiries, concerns, or complaints whilst maintaining a positive customer service approach.

Further Information

NCM hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship, there is a minimum set of criteria that must be met and not all roles are eligible. You can find more information on the Government website

Please review your eligibility and the eligibility of the role before submitting your application.

All advertised roles may close early if there are high numbers of suitable candidates.

Pre‑employment checks for applicants with previous NHS service will include confirmation of any Mutually Agreed Resignation Scheme (MARS), Voluntary Redundancy or Compulsory Redundancy payments received.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy is due to close on the advertised date. However, we reserve the right to close the vacancy early should we receive a high volume of suitable applications. We recommend submitting your application as soon as possible.