Ward Clerk

Cardiff and Vale University Health Board; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking a Ward Clerk for the Trauma Orthopaedic ward. The role is full-time, 37.5 hours per week, covering long days, weekends and bank holidays, within a busy ward environment.

We value enthusiastic, flexible, empathetic and self-motivated individuals with strong communication and administrative skills. Experience is an advantage but not essential, with opportunities for development and a supportive team.

Qualifications

• Good general education with GCSE English grade C or above.
• NVQ level 2 in Business Administration or Customer Care or equivalent.

Responsibilities

• Develop knowledge of processes to ensure clients' needs are met.
• Work as part of a team to run an efficient service and provide support to colleagues.
• Liaise with employees at all levels and handle contacts confidently with professionalism.

Skills

Interpersonal skills

Communication

Customer care

Organisation

IT literacy

Education

GCSE English (C or above)

NVQ level 2 in Business Administration or Customer Care

Tools

Microsoft Office

Excel

Word

Job description

The opportunity has arisen for a Ward Clerk to join the Trauma Orthopaedic ward at St Helier's hospital working full time hours - 37.5 hours per week (Long Days, Weekends and Bank Holidays).

We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work within our team. Previous experience of working in a similar role would be an advantage, though not essential. You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential. You will also have the skills to handle all contacts confidently with compassion, patience and professionalism. You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients' needs are met. The role will suit someone who enjoys working in a busy ward where they would be able to work as a part of a team, as well as under their own initiative. This is an important role which helps run an efficient service but is also an extremely rewarding one. We will offer the successful candidate a supportive team, with regular supervision meetings, opportunities for continued professional development and a friendly working environment., We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work within our team. Previous experience of working in a similar role would be an advantage, though not essential. You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential. You will also have the skills to handle all contacts confidently with compassion, patience and professionalism. You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients' needs are met.

• Good general education with GCSE or equivalent in English at grade C or above, NVQ level 2 in Business Administration or Customer Care or equivalent, Experience of using a full range of IT/patient administration systems
• Experience of patient administration work in a healthcare setting, Excellent interpersonal and customer care skills
• Computer literate, with experience of using a keyboard
• Knowledge of NHS service provision including the pathway of care
• Knowledge of healthcare administrative systems and processes
• Understanding of medical terminology

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.