Ward Clerk - Eliot ward

London North West Healthcare NHS Trust; Harrow; On-site; GBP 20,000 - 23,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking a ward administration clerk to join the Eliot ward team. The role is to provide high-quality clerical and administrative support, welcoming patients and visitors, and relieving nursing staff of non-clinical duties under supervision.

You will manage admissions and appointments on Clinical IT systems, maintain logs, file notes, and coordinate with estates and pharmacy requests, ensuring data accuracy and professional patient care.

Qualifications

• Good interpersonal and communication skills, both verbal and written.
• Polite and courteous manner with a professional attitude.
• Ability to manage clerical tasks and data entry accurately.

Responsibilities

• Welcome patients and visitors to the ward in a friendly, professional manner.
• Maintain admission/discharge records and appointments on Clinical IT systems.
• Book patient appointments and track unit log books.
• Ensure all notes and documentation are filed correctly.
• Manage patient trac logs and coordinate with the team.
• Handle mail, estates requests, and stock orders.
• Safeguard patient property in line with Trust policy.

Skills

Interpersonal skills

Verbal communication

Written communication

Job description

The post holder will be required to provide high quality clerical and administrative support as a member of the Eliot ward Team . You will act as first point of contact for all patients and service users putting patients at the heart of everything we do., The role of the ward administration clerk is to assist in relieving the Nursing staff of as many non-midwifery/non-nursing duties as possible under the direct supervision of the Ward manager and Matron reporting to the Team Leader., The overall activities of the post-holder will include: To welcome patients and visitors to the ward in a friendly professional manner. Maintain records regarding admission/discharges/ ward attenders/ appointments, on Clinical IT systems. Book patient appointments and keep track of unit log books for different clinical tasks. Ensure all appropriate documentation is complete and filed correctly. Ensure that all notes are tracked to the relevant department. Arranging for urgent collection and delivery as required. General clerical duties, filing, photocopying, obtaining case notes etc. To administer entry to database and validation corrections Ensure all data collected re-entered in a timely manner, checking accuracy and details at all times for allocated specialities. Communicate effectively and coordinate within the disciplinary team. Maintain patient trac logs by updating audits regularly. Open and distribute mail as appropriate. Deal with Estates and make request for maintenance and repairs and follow up requests. Order stationary and maintain relevant stock levels. Ensure the safe keeping of Patients property in line with Trust policy. Deal with Pharmacy requests forms and specimens to respective departments.

The post holder will be required to have good interpersonal skills, effective verbal and written communication skills, polite and courteous manner along with a professional attitude.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.