Ward Clerk

Epsom and St Helier University Hospitals; Carshalton; On-site; GBP 31,000 - 32,000; Full time

Job summary

The Ward Clerk role at St Helier Hospital, Carshalton, is a full-time position (37.5 hours per week) in the Trauma Orthopaedic ward. It is a permanent contract with a Band 3 grade, offering a salary in the range £30,630 to £32,346 per annum incl HCAS.

The successful candidate will bring excellent communication, admin and IT skills, with experience in healthcare or patient administration preferred. The Trust supports professional development and provides a friendly, collaborative environment.

Qualifications

• GCSE English at grade C or above.
• ECDL qualification.
• NVQ level 2 in Business Administration or Customer Care.
• Experience with IT/patient administration systems.
• Experience in healthcare setting and face-to-face customer contact.

Responsibilities

• Assist in ward operations and manage administrative tasks.
• Handle patient contacts with empathy and professionalism.
• Maintain Microsoft Office Word and Excel as essential.
• Liaise with staff at all levels and support ward services.

Skills

Interpersonal skills

Customer care

Computer literacy

Keyboard skills

NHS knowledge

Healthcare admin systems

Medical terminology

Education

GCSE English grade C+

ECDL

NVQ Level 2 in Business Admin/Customer Care

Tools

Patient administration systems

Job description

Main area Ward Clerk Grade Band 3 Contract Permanent: Ward Clerk Hours Full time - 37.5 hours per week (Long Days, Weekends and Bank Holidays) Job ref 343-8193368-B3

Site St Helier Hospital Town Carshalton Salary £30,630 - £32,346 Pa incl HCAS Outer pro rata Salary period Yearly Closing 01/10/2026 23:59 Interview date 10/10/2026

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The opportunity has arisen for a Ward Clerk to join the Trauma Orthopaedic ward at St Helier's hospital working full time hours - 37.5 hours per week (Long Days, Weekends and Bank Holidays).

We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work within our team. Previous experience of working in a similar role would be an advantage, though not essential.

You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential.

You will also have the skills to handle all contacts confidently with compassion, patience and professionalism. You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients' needs are met.

The role will suit someone who enjoys working in a busy ward where they would be able to work as a part of a team, as well as under their own initiative. This is an important role which helps run an efficient service but is also an extremely rewarding one.

We will offer the successful candidate a supportive team, with regular supervision meetings, opportunities for continued professional development and a friendly working environment.

Main duties of the job

We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work within our team. Previous experience of working in a similar role would be an advantage, though not essential.

You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential.

You will also have the skills to handle all contacts confidently with compassion, patience and professionalism. You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients' needs are met.

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person specification

Education

• Good general education with GCSE or equivalent in English at grade C or above
• ECDL
• NVQ level 2 in Business Administration or Customer Care or equivalent

Experience

• Experience of using a full range of IT/patient administration systems
• Experience of patient administration work in a healthcare setting
• Experience of face-to-face customer contact

Skills

• Excellent interpersonal and customer care skills
• Computer literate, with experience of using a keyboard
• Knowledge of NHS service provision including the pathway of care
• Knowledge of healthcare administrative systems and processes
• Understanding of medical terminology

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.