Ward Clerk

King's College Hospital; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

King's College Hospital NHS Foundation Trust is seeking a dedicated Band 2 ward administrator for the Women's Health department in London. The role is full-time, 37.5 hours per week, 8am-8pm, 3/7 including weekends and bank holidays.

You will provide administrative support, admit patients using the patient administration system, greet visitors, manage telephone inquiries, and liaise with clinical staff to ensure smooth patient flow.

Qualifications

• Educated to GCSE level or equivalent.
• Ability to plan and organise straightforward tasks.
• Experience of using IT packages.
• Understanding of confidentiality.
• Excellent communication and interpersonal skills.

Responsibilities

• Main source of administrative support for the ward team.
• Admit patients onto the units / ward using patient administration system.
• Greet visitors face-to-face and respond to requests for basic information.
• Carry out delegated tasks promptly as directed by the ward team.

Skills

Excellent communication

IT skills

Confidentiality

Planning and organising tasks

Education

GCSE level or equivalent

Tools

EPIC

Job description

Main area Women's health Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (8am-8pm, 3/7 days including weekends and bank holidays) Job ref 213-Division-A-8240787-A

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital NHS Foundation Trust Town London Salary £31,066 per annum, including high cost allowance Salary period Yearly Closing 22/10/2026 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

Key responsibilities include reception duties, preparing and organising patient documentation, supporting patient flow , updating information on EPIC, and liaising with internal departments to ensure timely communication. The role requires excellent communication, customer service, organisational and IT skills, along with the ability to prioritise a varied workload. Previous experience in hospital or medical administration is desirable, though full training will be provided. This is an excellent opportunity for a motivated and caring individual to join a dynamic, supportive team and contribute to the delivery of high–quality maternity services.

Previous applicant need not apply

Main duties of the job

• Main source of administrative support for the ward team.
• Admit patients onto the units / ward using patient administration system
• Greet visitor’s face-to face and respond to requests for basic information.
• Accurately and promptly carry out the delegated tasks as directed by the ward team who is professionally accountable for the delivery of care.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

• View patients on admissions window in Epic and mark as ‘admitted’.
• Arrange ambulance transport for patients being discharged or routinely transferred to another hospital.
• Maintain a safe environment ensuring the clinical area is clean and tidy.
• Receive new patients, direct visitors, and provide information to and from medical staff, and patients, daily Be a point of communication for all staff
• Answer telephone and action messages Maintain standards identified within the ward/clinical area.
• Take responsibility for own actions
• Support the collection of data re admissions, discharges
• Assist in the admission process, ensuring all the correct information and documentation is provided and then entered into the relevant computer systems

Person specification

Essential and Desrirable

• Educated to GCSE level or equivalent
• Planning and organising straightforward tasks
• Experience of using IT packages
• Understanding of confidentiality
• Excellent communication and interpersonal skills.

AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include. They shouldn’t however replace your own responses or be used to write the application for you.

Relying too much on AI can negatively impact your chances of success because automatically generated answers:

• might not be specific or relevant enough to address the criteria in the recruitment profile
• often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
• could misrepresent information about you, such as your qualifications, skills and experience

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note that the closing date is given as a guide. On occasions, we may close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.