Ward Clerk | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; Carshalton; On-site; GBP 31,000 - 32,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking a Ward Clerk to provide high quality administrative and clerical support to medical and midwifery staff at ward level. You will track patients' care pathways from admission to treatment and discharge, ensuring efficient use of resources.

As the main point of contact for ward administration, you will handle reception duties, record patient activity on the trust systems, support discharge processes and maintain ward diaries with

Qualifications

• Strong customer service and communication skills.
• Ability to prioritise and organise workload in a ward setting.
• Ability to work as part of a clinical team and follow trust policies.

Responsibilities

• Provide general reception duties for patients in the ward.
• Record patient activity on iClip and Badgernet; keep ward diaries up to date.
• Facilitate discharge processes and liaise with relatives and carers as needed.
• Order stationery and equipment in line with local procedures.
• Respond promptly to telephone enquiries and relay messages.
• Undertake additional administrative tasks as required.
• Ensure ward safety and security of patients and visitors.

Skills

Customer service

Communication

Organisation

Teamwork

Tools

iClip

Badgernet

Job description

Ward Clerk | Epsom and St Helier University Hospitals NHS Trust

Company:

Company: Epsom and St Helier University Hospitals NHS Trust

Salary: £30,630 - £32,346 p.a incl of HCAS Outer

The post holder will provide high quality patient care through dedicated administrative and clerical support to medical and midwifery staff at ward level as part of a multi-disciplinary team.

The post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.

The post holder will ensure high levels of patient care by being an accessible, customer focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.

• To work as part of a clinical team ensuring that patients are admitted efficiently and that investigative treatments, diagnostic procedures and operations take placewithin national guidelines and in accordance with the trust policy.
• Provide general reception duties for patients. Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate.
• To accurately record patient activity on iClip, Badgernet and keep all relevant clinical systems and ward diaries up to date, as a permanent record of ward admissions.
• Facilitate discharge processes, including distributing correspondence and liaising with relatives, carers and other involved agencies as agreed with the Ward Manager and/or Discharge Coordinator(s) to ensure integrated approach to patient care.
• Monitor and request stationery in line with local procedures. To order equipment as necessary with a valid SBS/NHS supply login
• Contribute to quality and cost improvement to improve services.
• Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• To undertake additional administrative tasks and responsibilities as required.
• Ensure security and safety is maintained at all times by monitoring visitors and relatives in and out of the ward environment

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Thank you for your interest in this role. Please see attached job description for the main duties and person specification.