Booking Coordinator

Cambridge University Hospitals; Cambridge; Remote; GBP 26,000 - 27,000; Part time

Benefits offered by this job

On-site leisure facilities

Bus travel concessions

Parking subsidy

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a part-time Occupational Health and Wellbeing receptionist. The role is 18.75 hours per week with a pro rata salary of £25,760–£27,476 per annum.

You will manage bookings, handle enquiries, and support clinic utilisation within a busy Trust environment. The successful candidate will work as part of the Corporate division, contribute to efficient patient pathways and maintain high data quality and confidentiality.

Qualifications

• GCSE level or equivalent education.
• Experience in reception and customer service.
• Confident communicator with strong organisational skills.

Responsibilities

• Manage bookings and appointments within Trust targets.
• Register referrals accurately and maintain data quality.
• Answer calls and emails calmly and professionally.
• Support reception and clinic utilisation as part of the team.

Skills

Reception experience

Customer service

Telephone handling

Communication skills

Education

GCSE level or equivalent

Tools

Microsoft Office

Outlook

Job description

Main area Division Corporate - Occupational Health and Wellbeing Grade Band 3 Contract Permanent Hours 18.75 hours per week (If successful you will be asked to cover reception on occasion. Part Time / Flexible working hours may be considered.) Job ref 180-F-CVA1073

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Occupational Health and Wellbeing Town Cambridge Salary £25,760 - £27,476 p.a. pro rata Salary period Yearly Closing 15/10/2026 23:59 Interview date 27/10/2026

Job overview

The role requires an ability to prioritise own workload, with some degree of problem solving, following agreed protocols whilst working as part of a larger team under supervision. The successful candidate will contribute to the effective management of reception, clinic utilisation and associated tasks. This is a permanent position working 18.75 hours a week.

Main duties of the job

Negotiate all appointments within Trust and Government targets with patients in a professional and timely manner and cancel and amend appointments as appropriate in accordance with approved guidelines.

Fully understand Key Performance Indicator (KPI) targets in relation to the patient pathway and associated appointments.

Manage the booking of complex referrals autonomously and use own judgement as to when to escal...

Register all referrals accurately; checking and updating existing registrations using the OH database system to ensure that all information is correct and data compliant.

Ensure that any data quality errors are rectified.

Act as first point of contact for bookings of referrals from the various teams and work to find solutions for securing the earliest appointment.

Understand which appointments need prioritising and ensure they receive a timely appointment.

Manage the cancellation list. Bringing appointments forward if possible and ensuring clinics are fully utilised.

Ensure referrals are actioned within the Trust timescale and if not take appropriate action or escal...

Deal with all internal and external telephone enquiries in a calm, professional, courteous and timely manner redirecting calls as appropriate. Handling complaints as they occur, liaising with Team Leader, in a professional manner, liaising with other disciplines of staff as appropriate and referring the complaint on where necessary.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 15th October 2026.

Interviews will be held on 27th October 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Numerate and literate
• Educated to GCSE level or equivalent
• Educated to GCSE level A-C or equivalent

Experience

• Planning and organising straightforward tasks
• Working within agreed guidelines to set timescales
• Experience of using IT packages
• Experience of working in an office environment or reception
• Experience of customer service or dealing with the public
• Previous experience of working in the NHS
• Previous experience of working with medical records
• Experience of call handling

Knowledge

• Understanding of confidentiality
• Understanding of customer service
• Understanding of filing/library systems
• Basic knowledge of the Trust

Skills

• Ability to work as part of a team
• Good communication skills including telephone, email, face to face
• Ability to follow processes and procedures
• Ability to manage time working to schedule and timescales
• Basic IT skills – ability to use Microsoft Office Outlook
• Good organisational skills
• Willing to take on/learn new skills
• Ability to show attention to detail
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents
• Ability to touch type

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.