Ward Clerk

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 24,000; Full time

Job summary

Join a dedicated team as a Ward Clerk at a prominent NHS Trust, where you will play a vital role in patient care. This position offers a chance to welcome patients, maintain records, and support medical staff in a dynamic environment. You will be the first point of contact for visitors, making excellent communication and interpersonal skills essential. The Trust values diversity and inclusion, providing a supportive workplace with flexible working options and opportunities for career development. If you're organized, motivated, and passionate about healthcare, this role is perfect for you!

Benefits

Generous annual leave entitlement

Pension scheme

Access to NHS discount schemes

Health and wellbeing services

Learning and development opportunities

Qualifications

• GCSE in English Language required; IT skills needed with recent experience.
• Experience in NHS or customer care is essential.

Responsibilities

• Act as the focal point of administrative communications for the ward.
• Maintain patient records and assist nursing staff with administrative tasks.

Skills

Communication Skills

Interpersonal Skills

Organizational Skills

IT Skills

Confidentiality Awareness

Education

English Language GCSE grade C or above

IT/Computer skills or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Main area Ward Clerk Grade Band 2 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (To be discussed at interview - some flexibility on start and end times)

Job ref 434-SCC6901564

Site Ward 1 Trauma and Orthopaedics Town AYLESBURY

Salary £23,615 per annum (pro rata for part time) Salary period Yearly Closing 16/02/2025 23:59

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• nationally recognised for urology and skin cancer services
• regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [e-mail] or phone [phone].

We pride ourselves in being a great place to work – and invite you to join our BHT family.

Job overview

We are looking for a Ward Clerk to join our team on ward 1, Acute Trauma & Orthopaedic SMH. The successful candidate will be welcoming patients and their families/carers on arrival to the unit, maintaining patient records, supporting the nurses and medical staff in administrative tasks & discharge planning, answering the phone, and liaising with other areas for clerical needs.

The post holder would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all department visitors and members of the multi-professional team, so good interpersonal skills are essential.

We are looking for a well-organised, enthusiastic individual to work within our dynamic team, with a good working knowledge of IT to help us to ensure our trust care values are met and that care is delivered to the highest standard.

You will need to be able to apply a methodical approach to a varying workload. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.

Main duties of the job

1. Act as the focal point of administrative communications for the ward, taking all telephone enquiries and acting as initial point of contact for routine callers to ward.
2. Ensure that all callers and visitors are attended to courteously and promptly.
3. Enter basic patient data onto the computer/book, especially admission, transfer and discharge details.
4. Prepare documentation admission and discharge packs for use by the nursing team.
5. Maintain inpatient notes on the ward in an organised and methodical manner, including printing patient front sheets and labels.
6. Ensure patient notes are sent for coding/scanning in a timely manner, and all activity is recorded on the computer system.
7. Deal with incoming and outgoing post in a timely manner and ensure incoming post is distributed as required.
8. Update the staffing/patient boards daily.

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [e-mail] quoting the vacancy reference number.

Person specification

Education, Qualification & Training

• English Language GCSE grade C or above or equivalent
• IT/Computer skills or equivalent with recent work experience in this field

Experience

• Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary
• Six-month experience of working within NHS environment/customer care
• Experience of using computers in a work environment
• Minimum six months receptionist experience or other relevant experience

Skills, Abilities, Knowledge

• Ability to communicate clearly in spoken English
• Ability to write legibly and clearly in English
• Ability to relay messages clearly and accurately
• Computer literate with knowledge of Word and Excel
• Understand the need for confidentiality and data protection
• Demonstrate ability to organise own workload, prioritise and take initiative where necessary
• Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail
• Work as part of a team and flexible

Special Circumstances

• Ability to work internal rotation if required

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

If you are successful at interview, we will require you to complete a Covid-19 risk assessment document.

Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the closing date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interview will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Amanda Whitman Job title Deputy Sister Email address [e-mail] Telephone number 01296315050 Additional information

Please contact Amanda Whitman Deputy Sister for any additional information