Ward Based Volunteer - Aintree Site

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

A regional health provider is seeking volunteers to enhance patient experience at Aintree Hospital. Volunteers will assist patients with emotional support and daily tasks, while adhering to trust policies. Candidates must be aged 18 and over, and provide a minimum of 3 hours per week for at least 6 months.

Qualifications

• Ability to communicate with all groups of people.
• Friendly, approachable personality.
• Sensitive, compassionate and tactful nature.
• Able to work on own or part of a team.
• Volunteers must be aged 18 and over.

Responsibilities

• Provide emotional support and companionship to patients.
• Assist patients with eating and drinking.
• Run errands for patients.
• Act as an alert to notify the nursing team of concerns.

Skills

Communication

Friendliness

Sensitivity

Teamwork

Job description

Overview

Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at Aintree Hospital.

We are looking for people with the following attributes:

• Ability to communicate with all groups of people.
• Friendly, approachable personality.
• Helpful and accommodating manner.
• Sensitive, compassionate and tactful nature.
• Ability to give clear and concise directions.
• Able to work on own or part of a team.
• Work in collaboration with the ward staff and other volunteers.
• Work within their role and organisational boundaries.
• Can provide a minimum of 3 hours per week for a minimum of 6 months.
• Volunteers must be aged 18 and over to volunteer on the ward.

Volunteers will be expected to adhere to trust policies and procedure especially relating to Infection Prevention and Control.

Below are some of the main duties for our volunteer roles

Ward Volunteer

• Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
• Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities.
• Assisting in preparing patients for mealtimes and helping with menu choices.
• Assisting patients with eating and drinking and providing refreshments to patients.
• Completing basic tasks and assisting patients within the Volunteer Role Boundaries (attached).
• Running errands for patients to purchase newspapers/magazines/snacks as required.
• Reading to patients, playing games, completing jigsaws and puzzles.
• Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
• Acting as an “alerter” to escalate any concerns/issues to the Nursing Team.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

For further details / informal visits contact: Name: Deborah Grimes   Job title: Volunteer Co-Ordinator   Email address: [e-mail]   Telephone number: 0151 706 3170