Ward Administrator - Templar

Homerton University Hospital NHS Foundation Trust; City Of London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Homerton Healthcare NHS Foundation Trust is seeking an efficient and patient‑focussed receptionist/administrator to support maternity services. You will handle admissions and discharges, answer telephone queries, and perform data entry with accuracy.

The role requires an excellent telephone manner, strong organisational skills, and the ability to work both independently and as part of a team in a busy environment.

Qualifications

• Excellent telephone manner required.
• Strong prioritisation and organisational skills.
• Proficient in administrative processes and customer service.
• Good verbal and written communication skills.
• Ability to work without direct supervision and as part of a team.
• Attention to detail and accuracy.
• Ability to meet tight deadlines.

Responsibilities

• Deliver excellent customer service to Maternity patients.
• Manage admissions, discharges and telephone queries professionally.
• Provide efficient administration, data entry and reception duties.
• Work as part of a team to handle busy daily tasks.

Skills

Excellent telephone manner

Prioritisation & organisation

Administrative processes

Verbal & written communication

Independent working

Attention to detail

Meeting deadlines

Job description

You will be responsible for delivering excellent customer service to the Maternity patients and you will be working as part of a team to ensure patient admissions/discharges and telephone queries are dealt with professionally, empathetically and in a timely manner. You will need to have excellent customer care skills and experience and enjoy being busy and challenged on a daily basis. IT and data entry plays a vital part of this role so you will need to be an efficient administrator with proven reception and telephone experience. You must have:

• An excellent telephone manner
• Prioritisation and organisational skills to manage your work effectively
• Intermediate skills in administrative processes and customer services
• Good communications skills both verbal and written
• Ability to work without direct supervision on a daily basis, as well as effectively within a team;
• Attention to detail
• Able to meet tight deadlines

Previous experience of working with the public is essential.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients.

In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff.

This is reflected in our policies, procedures and People Plan.

All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.