Waking Night Scheme Officer: Safety & Resident Support

Concrete; Stoke-on-Trent; On-site; GBP 20,000 - 26,000; Full time

Job summary

Concrete is seeking a Waking Night Worker to be the first point of contact for residents on our 24/7 schemes, delivering support, checking safety, and handling emergencies during the night.

You’ll work a 4-on, 4-off rota from 9:30pm to 9:30am, carry out security and fire alarm tests, assist residents, document incidents, and coordinate with the Scheme Manager for handovers and admin tasks.

Qualifications

• Excellent communication skills.
• Understanding of great customer service and customer care.
• Ability to work under pressure and manage multiple tasks and demands.
• Ability to work alone when needed.
• DBS check.

Responsibilities

• Carry out regular scheme and security checks, including communal areas, doors, and fire alarm testing.
• Provide a friendly first point of contact for residents, offering support and responding to enquiries.
• Manage incidents, disputes, and emergencies safely, maintaining accurate records and escalating where needed.
• Work independently across schemes, providing detailed handovers to managers and day teams.
• Support property, financial, and administrative tasks, including void preparation, maintenance follow-up, and petty cash records.

Skills

Excellent communication

Customer service

Ability to work under pressure

DBS check

Job description

Concrete is seeking a Waking Night Worker to be the first point of contact for residents on our 24/7 schemes, delivering support, checking safety, and handling emergencies during the night.

You’ll work a 4-on, 4-off rota from 9:30pm to 9:30am, carry out security and fire alarm tests, assist residents, document incidents, and coordinate with the Scheme Manager for handovers and admin tasks.